At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job answers all incoming calls on the main telephone line. Pleasantly assists all patients, family members, physicians, visitors, and employees professionally with questions or directions.
Education
Required – High School diploma or equivalent
Work Experience
Required – 1 year experience in customer service
Knowledge Skills and Abilities (KSAs)
Must have computer skills and dexterity required for data entry and retrieval of patient information.
Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Excellent customer service skills with ability to remain calm, pleasant, and helpful in high pressure situations.
Strong time management skills with ability to set priorities and handle multiple tasks simultaneously.
Ability to effectively work both independently and with a team.
Job Duties
Assists all patients, family members, physicians, visitors, and employees in a professional and courteous manner.
Answers all incoming calls quickly and pleasantly, always clearly identifying self and company greeting.
Transfers patients and guests to appropriate department.
Verifies and registers vendors following policy procedures.
Reviews all codes regularly and prepared to call codes as directed or per policy.
Pages/beeps as per policy, including but not limited to providers on call.
Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Other related duties as required.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Are you ready to make a difference? Apply Today!
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