Settlement Worker

Posting date: April 22, 2021

Closing date: May 7, 2021

Position: Settlement Worker (term position)

Hours of work: Monday to Friday – 35 hours per week

Start date: As soon as possible

Contract ends: July 16, 2021

Location of work: 930 Balmoral Road, Victoria BC

Rate of pay: $23.5

The Inter-Cultural Association of Greater Victoria (ICA) helps immigrants and refugees meet their

social, cultural, and economic goals. Comprised of dedicated staff and volunteers, ICA provides

language instruction, support finding housing and employment and a range of other services. In

addition, ICA actively engages our community to strengthen connections between immigrants and

those born in Canada. Through our work, we build a strong, diverse, and vibrant community. ICA

is a welcoming, passionate, and energetic organization that has had a positive impact in the

Greater Victoria region for nearly 50 years.

Job description

Provides settlement/resettlement integration services to immigrants and refugees. Provides one-

on-one support to individuals or family units. Plans and implements group programs for

immigrants and refugees. Assists clients in accessing other community-based resources. Focus of

position may be on particular client demographics, e.g. youth or seniors; children and youth in

schools. Engages in settlement/resettlement outreach to various areas within the Capital Regional

District. Serves all individuals, including BIPOC, LGBTQ2+ and Indigenous, and those with diverse

abilities. Reports to the Immigrant and Settlement Services Coordinator.

Qualifications

• Minimum Grade 12 Diploma (Undergraduate Degree preferred) in related discipline on settlement/

resettlement-related themes, family law, immigration and refugee studies, social work, intercultural

studies, child and youth care or combination of education, training, and experience.

• Direct experience with settlement/resettlement service delivery and case management.
• Keen understanding of diversity issues to work with persons from diverse cultural and ethnic

backgrounds on settlement/resettlement-related issues.

• Two years’ work experience within social services, not-for-profit and/or multicultural environment.
• Knowledge of community resources.
• Experience working with immigrants and refugees and understanding immigration issues.
• Proficiency in a settlement and/or resettlement language preferred (Arabic, Punjabi, Somalian,

Tigrinya, or Spanish).

• Indigenous cultural competencies and/or lived experience with Indigenous communities welcomed.

Key duties and responsibilities

• Provides settlement/resettlement and integration services to immigrants and refugees through

needs assessments, creation of a settlement/resettlement plan, orientation, information, referrals,

advocacy, and follow up.

• Plans, organizes, and facilitates group and one-to-one workshops and courses on topics relevant to

settlement/resettlement integration.

• Links clients with community resources and ICA programs.
• Creates low-intensity or high-intensity settlement/resettlement plans to reflect clients’ needs for

short-term or long-term interventions.

• Establishes and maintains working relationships with other service providers.
• Provides culturally sensitive problem-solving assistance to clients.
• May include client intake and as needed.
• Contributes to overall settlement/resettlement program planning, implementation, and follow-up.
• Keeps client management case note contents up to date using proper format.
• Creates awareness of anti-oppressive/social justice issues.
• Uses technology and technological systems, e.g. client management databases and participates in

training to learn new systems and stay up to date on systems requirements.

• Participates in settlement/resettlement-related training opportunities to stay current on issues

impacting ICA clients.

• Participates in regular team and organization-wide staff meetings as well as some external

meetings.

• Follows all ICA policies and administrative procedures.

Required skills and abilities

• Demonstrate specialized, advanced knowledge of settlement/resettlement processes and referral

practices.

• Identify, access, and refer appropriately to ICA programs and community services and resources.
• Understand inter-cultural family dynamics.
• Knowledge of eligibility criteria.
• Crisis intervention, trauma informed practice and cross-cultural communication skills.
• Demonstrate empathy, and strong relationship building abilities.
• Ability to work with individuals and families experiencing discrimination, racism, and culture shock.
• Understand the basics of the Canadian legal system, laws, and public policy.
• Perform language and cultural interpretation.
• Work effectively with an interpreter.
• Demonstrate the ability to design and deliver workshops, including orientation workshops.
• Manage a case load of immigrant and refugee clients.
• Demonstrate computer proficiency and effective use of technology in all aspects of the job.
• Create, maintain, and access records in a client data management system.
• Understand the objectives of settlement/resettlement services and work effectively across internal

ICA programs, including but not limited to, Settlement Workers in Schools (SWIS), Resettlement

Assistance, and Youth Services.

• Practice time and resource management techniques.
• Demonstrate effective teamwork in a diverse team setting and create and maintain professional

boundaries.

Additional information

• Some travel to community locations within Greater Victoria will be required. Occasional travel to

locations in other parts of British Columbia and/or Canada for purposes like professional

development, networking, or conferences may also be required.

• Some work outside of regular office hours, including evenings and weekends, will be required. Flex

time schedules will be made to accommodate non-regular work hours. All overtime must be

approved in advance.

• Valid BC driver’s license and access to a car is an asset.
• As a condition of hire, a current, clear criminal record check, including vulnerable populations check,

and proof of WHMIS training is required.

Submit a cover letter and current resume (in pdf. format), noting relevant qualifications,

language proficiency and experience to the Inter-Cultural Association of Greater Victoria,

Attention: HR Manager, via email to [email protected] by 4:30 pm on May 7, 2021. Please

quote #2021-04-22 SET-W in the subject line.

Please note: This is a unionized position subject to the terms and conditions of our Collective Agreement and of our

funding agreements with various funders. As per the Collective Agreement, internal applicants will be given consideration

with respect to filling the position prior to external candidates being hired. This position is open to applicants of all

genders. This position requires union membership. Only short-listed applicants will be contacted.