- Provide back office support and coordination for the department supervisors/managers.
- Manage order log from the storage and ensure proper procedures are followed.
- Follow up team attendance on daily basis.
- Keep Human resources section informed for any changes in section staff.
- Record team daily work performance.
- Prepare required studies & presentations requested by section supervisor/manager.
- Monitor any tickets or delayed tasks due to coordination issues and escalate to Manager.
- Handle general administrative activities to support the business.
- Maintain all proposal files, logs, photos and process reports.
- Handle typing the daily reports about the completed works.
- Calculate the bonus and the handle the absence reporting to HR (After check with the Manager)
- Assist section heads in distribution of jobs.
- Document customer and network incidents/conditions in appropriate tracking systems.
- Record the vacations of engineers in online sheets.
- Follow up and reply to all emails related to NMC reports.
- Collect all tasks in the online sheet daily work and produce a report to section manager.
- Handle Escalations Report for wireless and fiber problems that exceed specific time to solve and its causes.
- Review Online Sheet (Storage Output) following requested and returned document.
Requirements
- Bachelor degree in Business Administrations or related.
- An excellent MS office skills (Excel, PowerPoint).
- Good in English both (Speaking & writing).
- Intermediate knowledge in networking.
- CCNA certified is preferable.
- MTCNA certified is preferable.
- A very good communication skills.
- A very good time management skills.
- Creativity & process improvement.
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