AFATDS – Field Service Analyst – Journeyman

Working at USfalcon is about providing exceptional professional services to the DoD and various Federal Agencies. We have been excelling in diverse platforms for almost 30 years and continue to be an industry leader. If you thrive in an organization that values integrity, commitment, stewardship, and service, we want to meet you.

We have an exciting opportunity to join us in supporting one of our valued customers as an AFATDS – Field Service Analyst – Journeyman to work out of Erbil, Iraq.

• Performs routine system maintenance and computer system administrative functions.
• Has knowledge of, and is capable of using, operating systems and database management systems.
• Performs analysis of system operations.
• Must have experience in fault detection, isolation, and correction of computer systems and individual peripheral devices.
• Generate customer related reports from multiple sources, for example Daily Activity Reports, Trip Requests, Trip Reports.
• Provides over – the – shoulder technical assistance upon request
• Ensure all incidents are posted in the Incident Reporting Module within the SIF
• Interact with the customer on a daily basis
• Distribute software updates
• Support and assist as needed with hardware upgrades
• Must be capable of performing routine system maintenance and computer system administrative functions and must knowledge of, and is capable of using, operating systems and database management systems.
• Perform analysis of system operations and perform fault detection, isolation, and correction of computer systems and individual peripheral devices.
• Additional duties as assigned.

Required Skills:

• 3 years’ experience.
• 3 years of relevant experience may be considered in lieu of a degree

Desired Skills:

• Leadership Skills
• Ability to handle stress and work well under pressure
• Ability to use MS Office
• Interpersonal and People Skills
• Ability to use PC
• Analytical and Critical Thinking Skills
• Oral and Written Communication Skills
• Listening Skills
• Negotiation Skills
• Multi-Tasking Abilitys
• ABCS Family of Systems Familiarity
• Tactical Internet and Mission Command System Experience
• Must poses excellent oral and written communications skills.
• Proficiency with Microsoft Office software, including Word, Excel and PowerPoint. Excellent written and verbal skills.

Education:

• Bachelor’s Degree in Electronics Engineering or any other Scientific or Technical discipline is required
• Security+ CE Certification (IAT Level II)
• Certified in AFATDS

Clearance: Active Secret

Travel: 100%, this role is OCONUS.

Army

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