At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job assumes responsibility for serving Obar visitors and customers with exceptional customer service skills, providing best in class product, industry and system knowledge. Responsibilities include, maintaining and expanding relationships with customers and key internal physicians and staff. Responsible for the daily operations of the Obar and Innovation Hub locations, including ordering supplies as necessary.
This job does follow the same schedule as Lakeside Mall. It is a requirement to work every other weekend. Holidays are also required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.
Education
Required – High School diploma or equivalent
Preferred – Bachelor’s Degree in Healthcare, Information Systems or related field
Work Experience
Required – 2 years’ experience in Customer Service
Preferred – Experience in a Healthcare or Technology industry
Knowledge Skills and Abilities (KSAs)
Must have computer skills and dexterity required for data entry and retrieval of information.
Strong verbal and written communication skills and the ability to present information clearly and professionally.
Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
Strong interpersonal skills.
Proficient knowledge of smartphone technology.
Strong organizational skills.
Self-directed with excellent time management skills.
Demonstrates good judgment and conflict resolution skills.
Job Duties
Assumes responsibility for the daily operations of the Obar and/or Innovation Hub.
Processes payments, including discounts, exchanges and returns and completion of cost center transfers.
Performs daily cash reconciliation and reporting.
Performs daily reconciliation of actual product stock levels to stock levels contained within the inventory tracking system.
Provides live demonstrations to customers utilizing proficient product knowledge.
Evaluates productive defects and provides device support.
Forms and maintains relationships with key local clinical leaders to ensure strategic alignment with collocated clinics.
Informs visitors of other amenities offered at the assigned location(s) upon request.
Proactively engages visitors to experience Obar offerings.
Sets up and supports system and digital medicine integrated apps and platforms.
May work between several locations as needed.
Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
It is a requirement to work every other weekend.
Other related duties as required.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Light Work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.
Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
The incumbent has no occupational risk for exposure to communicable diseases.
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
Are you ready to make a difference? Apply Today!
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