Interpreting Service Specialist II

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County’s vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary

The Interpreting Service Specialist (ISS) II manages L.A. Care Health Plan’s interpreting services program, including receiving and scheduling interpreting requests, assigning services requests to appropriate vendors, processing invoices, and ensuring vendors provide quality interpreting services. In addition, ISS serves as the liaison between interpreting service vendors, L.A. Care members, and L.A. Care staff by leading internal and external meetings with key staff and vendors, including face-to-face, telephonic, and ASL vendors, as well as responding to requests for data from internal staff. ISS conducts analysis and trending of language assistance services and develops innovative programs to improve services for members and providers in accordance with established timeline and budget. Additional duties of ISS include: responding to C&L-related grievances and other C&L related activities.

Duties

Coordination and continuous improvement of interpreting services. (35%)

Vendor and client management. Serves as the liaison between interpreting service vendors, members, and staff. (15%)

Maintains the budget for vendors and internal departments. Ensures appropriate payment for all vendor invoices. (15%)

Develop projects/programs to improve services for members and support C&L services. (15%)

Responsible for developing, conducting, and evaluating training/education programs. (10%)

Perform other duties as assigned. (10%)

Education Required

Associate’s Degree

Education Preferred

Bachelor’s Degree in Linguistics or Related Field

Experience

Required:
At least 0-2 years of experience interpreting or coordinating interpreting services and project coordination with the demonstrated skills stated in the required skills area.

Experience analyzing data and implementing projects.

Skills

Required:
Excellent interpersonal skills; ability to work well with language service providers and other team members.

Excellent written and verbal communication skills.

Ability to perform multiple tasks at once; ability to manage time wisely and prioritize projects.

Preferred:
Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Additional Information

L.A. Care offers a wide range of benefits including

Paid Time Off (PTO)

Tuition Reimbursement

Retirement Plans

Medical, Dental and Vision

Wellness Program

Volunteer Time Off (VTO)

At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, employees are expected to wear a mask in areas where physical distancing cannot be managed.