Career Compass for Immigrants is a new skills training and employment program for multi-barriered immigrant newcomers in Metro Vancouver. The program provides skills training for occupational skills, short-term certification, soft skills, and digital skills. Participants receive job search assistance, placement, and work experience services to support employment and job maintenance. Services are delivered to clients in English, Arabic, and French.
The Manager builds on the organizations’ engagement with the local employer community and manages a team of Case Managers and Employer Relations Specialists to deliver meaningful opportunities for employment and job-search supports to newcomers to Canada.
Reports to:
Senior Manager – Career Services
Responsibilities:
Coordinates program/service delivery to ensure optimal outcomes in accordance with contractual requirements and in compliance with established policies, procedures, and standards.
Monitors and reviews service delivery. Solicits client/participant and community feedback on the quality of services provided. Makes recommendations to the Senior Manager for revision and/or restructuring of program delivery and services as required to ensure optimal client outcomes.
Recruits, orientates, trains, supervises, and evaluates staff in the Career Compass program. Creates staffing schedules and resolves staffing issues. Handles day-to-day human resource, payroll and requests for leaves, seeking input from Senior Manager, Payroll, and/or Human Resources on more complex issues. Consults with Senior Manager, Division Manager and/or Director of Human Resources on labour relations matters.
Develops program budget(s) for approval by the Senior Manager. Ensures service and program expenditures and operations are within approved budget parameters. Notifies the Senior Manager in a timely manner of any emerging issues or variances.
Collaborates with Communications Department staff to develop client or employer-facing marketing collateral.
Coordinates, conducts, and delivers presentations to local employers and community members in support of client marketing activities.
Plans and executes employer-related events. Coordinates staff in the planning and delivery of employer networking sessions, job fairs, industry panels, trade talks and employer exhibits.
Manages activities, budgets, and program service delivery with a program subcontractor for Francophone services to clients.
Performs other related duties as assigned.
Qualifications:
Baccalaureate in Social Services, Business Administration, Public Policy, Education, or related field supplemented by a minimum of three (3) to five (5) years’ recent related employment services work experience and a minimum of two (2) years’ experience as a supervisor or manager in a mid-size organization OR an equivalent combination of education, training, and experience acceptable to the employer. Additional training in Conflict Resolution, Staff Training and/or Coaching is preferred.
Skills and Abilities:
Demonstrated ability to communicate effectively in both written and oral English.
Demonstrated ability to deal effectively and courteously with clientele, staff, and the public from differing cultural and linguistic backgrounds.
Proven organizational and administrative skills including experience developing and operationalizing programs or projects, program/service delivery and promotion and marketing.
Demonstrated management skills in program/service delivery, promotion, and marketing.
Knowledge of and experience in developing and managing funded programs.
Service-oriented with a demonstrated willingness to help the department and the organization achieve desired objectives and targets.
Demonstrated leadership, teamwork, and supervisory skills.
Proficiency in all aspects of Microsoft Office Suite.
Ability to set and maintain boundaries with clients and manage self-care.
Possession of and the ability to maintain a clear provincial criminal record check.
Ability to carry out the duties of the position.
Email applications must include “2021-CC-05A” in the subject line and can be sent to: [email protected]
Closing Date: By 4 pm, Friday, July 9, 2021
Salary Range: $29.79 – $31.62 per hour (based on training and qualifications)
Applicants must be eligible to work in Canada. We thank all applicants; however, only those shortlisted will be contacted for an interview.
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