Customer Service Advisor – Arabic & English

Join our expanding team as we seek fluent Arabic and English speakers to serve as Customer Service Advisors in Casablanca, Morocco. As part of our growth initiative, we are seeking individuals with a strong grasp of both languages and a familiarity with the Middle East market to serve and satisfy our customers effectively. This role offers an exciting opportunity to provide exceptional customer service while working in a dynamic and supportive environment at Fusion CX. Apply now and join us as a fluent Arabic and English-speaking Customer Service Associate in Casablanca, Morrocco.

Job Description:

Key responsibilities of Oriental Arabic & English-speaking Customer Service Advisor in Casablanca, Morrocco:

• Provide customer-focused service to our clientele in a full-time, on-site position of customer service advisor in Casablanca.
• Ensure customer satisfaction by maintaining professional telephone etiquette and manner and offer comprehensive support to valued customers in every interaction.
• Collaborate effectively within a team environment.
• Utilize problem-solving skills and effective communication to fulfill job responsibilities.

Job Requirements:

The ideal candidate for the role of Oriental Arabic & English-speaking Customer Service Advisor must possess the following qualifications, skills, and qualities:

• A minimum educational qualification required is Bac + 2
• Proficiency in both English and Oriental Arabic.
• Customer-focused service, customer satisfaction, and customer support skills.
• Excellent telephone manner with strong communication skills, both written and verbal.
• Ability to work effectively in a team environment and independently when required.
• Previous experience in customer service is advantageous.
• Must possess a valid passport.
• Flexibility to work night shifts if required.

Why Join Fusion CX:

At Fusion CX, we value our employees and offer a competitive compensation package, including a language bonus and various other benefits. We provide a supportive work environment with opportunities for professional development and growth and exposure to a global clientele with a CX transformation company with operations across fourteen countries. Additionally, employees enjoy benefits such as permanent contracts, CNSS, private health insurance, and 100% paid training from day one with us. So, apply for the role of Arabic & English-speaking Customer Service Associate in Casablanca, Morrocco, and join our team to embark on a rewarding career journey with us.

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