Kempinski
This is a fantastic opportunity to be part of a pre-opening team. The Lady in Red/Gentleman in Red is an iconic symbol of Kempinski and is in essence the Hotel Ambassador. As an extended arm of the General Manager she/he welcomes, meets and farewells visitors and guests and is responsible for the communication with all visitors and guests providing highest quality service standards.
Key Responsibilities
- Communication of hotel & company philosophy and internal hotel representation.
- Have an in-depth knowledge of the hotel and residences as well as the geographical layout of the city/surroundings.
- Knowledgeable about all VIPs in-house.
- Welcome, facilitate and bid farewell to visitors and guests; assist with general information.
- Liaise with the General Manager to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures.
- Handle guest requests in a polite and efficient manner.
- Perform special projects and related duties as assigned.
- Attend & participate in daily briefings as scheduled.
- Report potential and existing hazards and rectified immediately.
- Provide information to visitors and guests regarding services offered.
- Participate in training programs.
Skills, Knowledge and Expertise
- Minimum of 3 years experience in a managerial position in Front Office or Guest Relations preferably in an international five star hotel
- Food & Beverage and Sales experience is a plus
- Fluent in Arabic and English
- Supervisory Skills
- Luxury Hotel Experience
- Good Communication Skills
- Knowledge of hotel operations and computer systems
- Knowledge of VIP welcoming protocol
Apply
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