J&J MedTech Surgery CMS Customer Relationship Manager – CMS Kuwait

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

MedTech Sales

Job Sub Function:

Clinical Sales – Surgeons (Commission)

Job Category:

Professional

All Job Posting Locations:

Kuwait City, Kuwait

Job Description:

Company Description: (Business Overview)

Johnson and Johnson Medical Device Companies is recruiting for a J&J MedTech Surgery CMS Customer Relationship Manager – CMS Kuwait (located in Kuwait).

The Johnson & Johnson Medical Devices Companies have been working to make surgery better for more than a century. With substantial breadth and depth in surgical technologies, orthopedic and interventional solutions, we aspire to improve and enhance medical care for people worldwide. Together, we are working to shape the future of health through differentiated products and services.

Ethicon, part of the Johnson & Johnson Medical Devices Companies, has made significant contributions to surgery for more than 60 years from creating the first sutures, to revolutionizing surgery with minimally invasive procedures. Our continuing dedication to Shape the Future of Surgery is built on our commitment to help address the world’s most pressing health care issues and improve and save more lives. Through Ethicon’s surgical technologies and solutions including sutures, staplers, energy devices, trocars and hemostats and our commitment to treat serious medical conditions like obesity and cancer worldwide, we deliver innovation to make a life-changing impact. For more information, visit www.ethicon.com .

Aim of job:

We are seeking a highly motivated and results-oriented Customer Relationship Manager to oversee and enhance our relationships with the Ministry of Health and Central Medical Stores. This role will focus on driving sales, enhancing relationships and ensuring the implementation of the most innovative technological solutions. The Customer Relationship Manager will collaborate closely with the sales team and report directly to the Business Manager while managing various stakeholders within the healthcare sector.

Key Responsibilities:

Strong track record of successfully managing distributors and achieving significant sales growth in diverse markets.

• Relationship Management: Develop and maintain strong relationships with key hospitals and groups to understand their needs, challenges, and goals. Act as the primary point of contact and advocate for our Surgery solutions.
• Sales Strategy: Create and execute strategic plans that align with the organization’s goals, focusing on driving sales growth and enhancing customer satisfaction.
• Collaboration: Work effectively with sales representatives and colleagues who share responsibility for key and strategic accounts, ensuring unified messaging and a cohesive approach to account management.
• Technology Implementation: Identify opportunities for innovative technology solutions that can enhance patient care and operational efficiencies within hospitals, facilitating the adoption of our Surgery products.
• Market Analysis: Stay informed of market trends, competitor activities, and industry advancements to strategically position our offerings and meet the evolving needs of customers.
• Performance Tracking: Monitor account performance metrics and sales forecasts; analyse results to adjust strategies as needed and report on progress to the Sales Manager.
• Contract Negotiation: Lead negotiations of contracts and agreements to ensure favourable terms and conditions for both the client and the organization.
• Tender Management: Oversee the tender submission process, including the preparation, coordination, and submission of documentation to ensure compliance with requirements and deadlines while maximizing the organization’s competitive advantage.
• Cross-Functional Coordination: Collaborate with internal teams, including marketing, business development, and supply chain, to ensure successful implementation and ongoing support of technology solutions.
• Customer Training: Provide training and resources to customers to maximize their understanding and utilization of our technology products.

Required Knowledge, Skills, Abilities and Certifications/Licenses:

• Strong customer focus and service orientation.
• Pro-active and goal-oriented thinking.
• Excellent communication skills (oral, business writing, presenting and listening).
• Positive attitude to change if needed, ability to challenge “status quo”.
• Strong Grow mindset, high resilience level.
• Ability to develop and motivate people.
• Ability to persuade, strong negotiation skills.
• Analytical thinking and ability to make rational business decisions.
• Strong strategic planning.
• Ability to navigate and produce results in a global, matrix organization with strong cross-business unit support through interdisciplinary approach.
• High level of ethical standards in business.

Required Qualifications:

• Must be a Kuwaiti national.
• A minimum of a bachelor’s degree is required.
• A minimum of 5 years of leadership experience in MedTech, healthcare and/or relevant industry.
• Kuwait experience is mandatory.
• Proven track record of achieving sales growth in diverse markets.
• Strong critical thinking and analytical skills are required, as are the abilities to master complexity and to integrate insights into strategies.
• A demonstrated ability to work cross-functionally, cross-geographically, with high-level managers and executives is required.
• An ability to manage multiple demands and priorities on time.
• Strong communication skills.
• Skilled in the Microsoft Office 365 platform (Incl PowerPoint, Word, Excel, OneNote and Teams)

Preferred Qualifications:

• Experience in establishing markets is preferred.

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