Service Associate – Concierge

Shangri-La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments.
• 4 restaurants and lounges, including the legendary Shang Palace
• Convenient for Jeddah’s popular landmarks and Red Sea Mall
• 116 privately owned Burj Assila Residences.

Job Summary:

Provides guest services and assists guests with their luggage and other items.

As a Service Associate – Concierge, we rely on you to,

• Builds relationship with guests to delight and gain loyalty.
• Assists guests in airline reservation/ confirmation, handling of messages, transportation arrangements, city tours, restaurant reservations.
• Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures.
• Ensures proper records are maintained for all guests’ deliveries.
• Maintains all quality standards and procedures from guest’s pre‐arrival, to guest’s arrival, to guest’s in‐house stay to guest’s departure.
• Coordinates and ensure timely deliveries and collections of guests’ luggage.

What we are Looking For:

• At least 1 year working experience in hotel
• Ability to work long hours and shift
• Communicates and writes with fluency in English (as well as the Arabic language)
• Pleasant, friendly, and cheerful attitude
• This Position is for Saudi Nationals Only

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

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