Sales Coordinator

The Sales Coordinator supports the Sales & Marketing team by handling administrative tasks, coordinating client communications, and ensuring smooth execution of sales activities. This role is essential in maintaining client relationships, preparing sales documentation, and assisting in achieving revenue targets for the hotel.

YOUR DAY-TO-DAY:

• Prepare and manage sales documents such as proposals, contracts, and agreements
• Maintain organized records of client accounts and sales activities
• Update and manage the CRM system with accurate client information
• Handle correspondence including emails, calls, and internal communication
• Act as a point of contact for clients, responding to inquiries promptly and professionally
• Coordinate with clients regarding bookings, events, and special requests
• Assist in site inspections and client visits to the hotel
• Assist the sales team in achieving revenue targets and occupancy goals
• Prepare sales reports, forecasts, and presentations
• Follow up on leads, proposals, and pending business opportunities
• Liaise with internal departments (e.g., Front Office, Housekeeping, F&B) to ensure seamless execution of group bookings and events
• Coordinate logistics for meetings, conferences, and corporate events
• Ensure all client requirements are communicated and fulfilled
• Monitor market trends and competitor activities
• Compile weekly and monthly sales reports
• Support marketing campaigns and promotional activities

WHAT WE REQUIRE FROM YOU:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field
• 1–3 years of experience in sales support or hospitality environment preferred
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Familiarity with hotel management systems (e.g., Opera, Delphi) is an advantage
• Fluent in English; additional languages are a plus

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Who we are

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We’ve thoughtfully designed our spaces to encourage, support and celebrate great connections. We’re also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style ‘Dare to Connect’ is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest’s experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

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