Alfan is the leading platform that supports content creators to help them run their business. Alfan is partnered with over 600 content creators and delivers over 1.7B monthly views across its creator’s channels. Alfan partners with content creators, artists, publishers, to understand their audience, protect their rights, and discover new opportunities. Alfan mainly focuses on building solutions for content creators to empower them to unleash their creativity. With offices in both Canada and the UAE, Alfan focuses on growing its network of content creators and supporting the largest number of creators.
Company
At Alfan we see limitless opportunities to contribute towards the growth of our creators by doing what we do best; fostering relations and daring to accomplish the impossible in an ever-growing industry. Through the connections we have with brands Alfan has been a leader in influencer marketing in promoting branded content online in the MENA region. As our clients venture into new opportunities they will find themselves supported by a network of professionals that will help them with all the marketing and business issues that they may encounter every day.
Position Overview
We are looking for a passionate and motivated person who is excited to learn about the social media realm in particular the YouTube space. This role will primarily be focusing on being the focal point in terms of communication with many of our clients in the MENA region. You will be
Responding to content creators, influencers and artist’s needs promptly.
Problem solving channel’s technical difficulties.
Conducting channel health checks, to access channel growth, designs and content.
Focus on ensuring all of our creator’s assets are uploaded to the CMS system.
Following up with our clients ensuring they are satisfied with our service.
Company
Identify and assess client’s needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of client interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Job Requirements:
Excellent communication skills both written and verbal in both English and Arabic; must be strong with phone calls and emails.
Proven customer service skills, as well as a track record of success in a client-focused, target-driven performance culture
An aptitude for listening, establishing rapport and finding the right solutions for customers
Excellent IT literacy, Google Doc and Sheet, MS office, CRM is a plus.
Strong experience the major social media platforms – YouTube, Facebook, Instagram, TikTok is a plus
Flexibility to accommodate alternating shifts throughout the week
Superior organizational and time management skills to handle multiple projects coordinate information and materials from multiple sources and manage workflow
Work effectively with other members of the team
Build sustainable relationships of trust through open and interactive communication.
Job Types: Full-time, Permanent
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