Information Technology Manager

Overview

This position is physically located in Balad, Iraq

Under the supervision of the Task Order Manager, the Information Technology Manager manage and lead a team of IT professionals responsible for day-to-day operations and maintenance of hardware, software and local infrastructure for the LC V program. This position requires an experienced multi-discipline technology leader capable of managing local and remote teams and operating as part of a larger enterprise technology group. Provides proactive and reactive management of electronic resources and ensures operational synergy with V2X enterprise standards. Trains company personnel in technology solutions and procedures. Serves as a technical resource and a point of escalation. Provides problem-solving support to computer users and IT personnel. Ensures adherence to corporate governance and compliance requirements and creates and maintains configuration and procedural documentation.

Responsibilities

This position description is subject to change at any time as needed to meet the requirements of the program or company.

• Serves as the primary point of contact for technology operations, maintenance and management in Iraq.
• Provides leadership and management to local IT personnel
• Ensures that IT projects and initiatives and completed on schedule and within budget.
• Coordinates daily activities / issue with Program and Senior IT Management.
• Collaborates with both program and enterprise IT leadership to achieve key operational and strategic objectives of both the customer and V2X.
• Leads Service Desk operations providing both in-person and remote troubleshooting and escalates support issues to senior IT leadership as required.
• Authors and maintains technical and procedural documentation
• Provides operational support across all functional areas of operations, maintenance and technical support.
• Ensures adherence to enterprise standards and procedures.
• Assists with installation, maintenance, security, operation and administration of IT infrastructure
• Performs troubleshooting and problem investigation and escalates support issues as required.
• Supports the V2X standard endpoint software suite and V2X Business Systems.
• Installs, configures and deploys computer endpoints
• Assists with troubleshooting and installation of network infrastructure.
• Trains and guides users in use of equipment, operating systems and applications.
• Supports analysis, design, testing and implementation of critical infrastructure.
• Pulls and terminates low-voltage network cabling.
• Performs off-hours on-call duties as required.
• Supports other IT Department work centers and functions
• Performs other duties as assigned.

Qualifications

• Minimum Qualifications: Education/Certifications: One-year related experience may be substituted for one year of education, if degree is required.
  • College degree or equivalent experience.
  • Must be a U.S. Citizen
• Qualifications and Certifications:
  • Project Management Professional, Certified Information Security Manager (CISM), Certified Information Systems Security Professional (CISSP), Microsoft Certified Solutions Expert, Certified in the Governance of Enterprise IT (CGEIT), Information Technology Infrastructure Library (ITIL), OGAF 9 Certification, CompTIA Network+ and CompTIA Security+.
  • Microsoft 365 Certified: Modern Desktop Administrator Associate, HDI-CSR, MCSA Windows certification a plus.
• Experience:
  • 6+ years’ experience as and IT manager or equivalent role.
  • Extensive knowledge of technical management and infrastructure support.
• Skills:
  • Excellent written and verbal communication skills
  • Strong organizational and project management skills
  • Ability to provide exceptional customer service and leadership under stressful conditions
  • Strong decision-making skills
  • Ability to develop and nurture team members
  • Knowledge of Windows 10, O365, Microsoft Teams and Microsoft Office 2013/2016 Suite, web browsers, PC hardware, PC Networking (TCP/IP, DHCP, etc.), Active Directory, ticketing systems, and mobile device (iOS and Android) support.
  • Experience with installation, maintenance and operation of point to point wireless technologies and Meraki network devices.
• Supervisory/Budget Responsibilities:
  • Supervises a team of IT professionals throughout the Task Order.
• Working Conditions:
  • Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit.
  • Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, dusty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months).
  • Includes some industrial production environment conditions as well.
• Physical Requirements:
  • Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
  • Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents.
  • Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.
  • Must comply with all Fire and Safety Regulations and post policies.

At V2X, we are deeply committed to both equal employment opportunity and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

Read Full Description