Hyatt
Summary
Duties and responsibilities related to the Andaz Host role:
- Be a primary point of contact for guests, anticipating their needs and going above and beyond to create memorable experiences
- Assist guests throughout their journey, from pre-arrival to post-departure
- Provide information on facilities, programs, and services, including attending to VIP guests
- Collaborate with other teams to maximize guest satisfaction
- Coordinate special requests and tailor services to create unique experiences for guests
Qualifications
- Ideally with a relevant degree or diploma in Hospitality or Tourism management
- Minimum 2 years work experience in hotel operations
- Good customer service, communications and interpersonal skills are a must
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