Bartender – PoolBar

Company Description

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel’s renowned portfolio. This ultra-luxury property offers a unique experience as “The Palace of the Secret Garden.” With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Job Description

Bartender

You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.

What you will be doing:

• Read daily events to be aware of any VIP arrivals. 
• Must have a complete working knowledge of bar items, ingredients and preparation
• Ensure all details of service are performed properly for every guest
• To understand and adhere to Beverage Department Standard Operating Procedures
• Provide a friendly and personalized welcome for guests and constantly attentive to their needs
• Change ashtrays, serve cigarettes and wipe down bar area
• Carry trays, bus and reset tables with linen, china, glass and silver
• Ascertain guest satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved. 
• When possible greet regular guests by name and note and serve preferences accordingly
• Professionally set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes
• Process drink orders in proper calling order both from guests directly and from service staff, checking for correct order and managing billing quickly and efficiently
• Make all cocktails in accordance with Hotel’s standard beverage manual
• Receive and check liquor against previous shift’s requisitions
• Attempt to limit problems and liability related to customers’ excessive drinking
• Organize requisition, pick up and verification for F&B items used in the bar areas
• Ensure that the bar is fully stocked and all side opening and closing duties are completed
• Slice and pit fruit for garnishing drinks
• Arrange bottles and glasses to make attractive displays
• Keep the bar area neat and tidy at all times, regularly clearing dishes and glassware
• Manage security in the work area, and at no time to leave the bar area unless properly relieved by a colleague
• Assist with cleanup – mopping floors, removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins
• Maintain complete knowledge of all F&B services, outlets, hotel services/features
• Able to handle cash following established and proper Accounting procedures
• Behave and acts in an exemplary fashion, embodying the brand mindset.
• Welcomes guests, handle the sale and provision of all bar services available
• Interacting with guests, taking orders and serving snacks and drinks”
• May have to serve guests located outside the bar, maintains excellent relations with colleagues, particularly with departments close to the bar (restaurant, lobby etc)
• Ensure equipment remains in good condition
• Apply the procedures for opening and closing a point of sale
• Communicate and work in close cooperation with the other departments (Kitchen, Reception, Butlers, etc)
• Creates a friendly atmosphere at the bar
• Manages the stocks, inventories and setup for the bar in line with brand standards
• Is responsible in the meet of the department’s targets by:
• following the preparation instructions to the letter and using the right doses
• avoiding waste and loss of merchandise
• respecting the hotel’s procedures and internal audit processes
• Driving Guest Satisfaction Index
• Ensures that the workplace remains clean and the safety of consumable goods by always respecting HACCP regulations
• Respects the instructions and safety guidelines for the equipment used
• Applies the hotel’s security regulations (in case of fire etc)
• Respects the hotel’s commitments to the “Planet 21″ (saving energy, recycling, sorting waste etc)”
• Respects the specific rules governing the service of alcoholic beverages

Qualifications

• secondary school education
• Vocational certificate or diploma in F&B, or bar work and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills and motivation
• Languages: fluent in English language, French language would be a plus

EXPERIENCE

• Minimum 2 years food and beverage experience with detailed bar knowledge
• Previous public contact and/or cashiering experience

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