Hyatt
Summary
- Welcome guests upon arrival at villas and provide assistance with luggage handling
- Escort guests to their assigned villa, explain key features, and ensure comfort during check-in
- Coordinate with Front Office and Housekeeping for timely villa readiness and guest requests
- Handle luggage storage and retrieval efficiently while maintaining security and care
- Assist guests with transportation arrangements within the property (buggy service, transfers)
- Respond promptly to guest inquiries and provide accurate information about hotel facilities and services
- Deliver amenities, packages, and special requests to villas in a timely manner
- Maintain cleanliness and organization of bell desk, luggage room, and buggy area
- Support in managing guest departures, including luggage collection and transportation assistance
- Uphold safety standards and ensure professional grooming and courteous behavior at all times
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1–2 years of experience as Bell Attendant or similar role in a luxury hotel environment
- Good physical stamina and ability to handle luggage and outdoor tasks
- Excellent communication and guest service skills with a friendly and professional attitude
- Knowledge of property layout and ability to coordinate with multiple departments effectively
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