Engineering Technician – Plumbing

About Us

A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo ®, we do more than satisfy our guest’s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighbourhood, infused with intriguing design and local flavours. Every day brings new discoveries, fresh ideas, and unexpected journeys.

So, just like our hotels, no two colleagues are the same. So, we’re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighbourhood story to life? At Hotel Indigo® hotels, we’re excited to meet spirited characters who can delight the most curious guests. 

Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliff side pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination.

Are you ready to join our pre-opening team to lay the foundations for us to disrupt and build a culture that changes the stay experience complimented by views that will leave everyone in awe! 

Your Day to Day: 

People

• Collaborate with the engineering team to support the maintenance and repair of the hotel’s plumbing systems. 
• Assist in training and mentoring junior technicians, promoting teamwork, professional development, and a safe work environment. 
• Communicate effectively with colleagues, guests, and other departments to understand and address plumbing-related concerns promptly. 
• Coordinate with external contractors or vendors when necessary to ensure efficient and quality repairs or installations.

Financial 

• Assist in developing and managing the plumbing maintenance and repair budget, identifying cost-saving opportunities without compromising quality. 
• Monitor inventory levels of plumbing supplies and equipment, coordinating with the storekeeper for timely replenishment. 
• Participate in cost control initiatives by recommending efficient plumbing solutions that minimize operational expenses. 
• Collaborate with the finance department to ensure accurate recording of plumbing-related expenses and invoices.

Guest Experience

• Respond promptly to guest requests or complaints regarding plumbing issues, ensuring a high level of guest satisfaction. 
• Collaborate with other departments to minimize service disruptions caused by plumbing maintenance or repairs. 
• Conduct preventive maintenance on plumbing systems to proactively identify and address potential issues before they impact guest comfort. 

Monitor guest feedback related to plumbing services and make necessary improvements based on the feedback.

Responsible Business 

• Comply with all relevant health, safety, and environmental regulations in plumbing practices.
• Work with the engineering team to promote responsible water usage and environmentally sustainable practices. 
• Ensure adherence to plumbing codes and standards to maintain a safe and reliable plumbing infrastructure. 
• Collaborate with the procurement team to source environmentally friendly plumbing materials and equipment.

What we need from you: 

• High school diploma or equivalent (relevant certifications in plumbing are preferred). 
• Proven experience as a plumbing technician, preferably in the hospitality industry. 
• Strong technical knowledge of plumbing systems, including installation, maintenance, and repairs. 
• Excellent problem-solving skills, with the ability to quickly and accurately diagnose plumbing issues. 
• Good communication and interpersonal skills, with the ability to interact effectively with guests and colleagues. 
• Familiarity with plumbing codes and regulations. 
• Understanding of financial principles related to budget management and cost control. 
• Commitment to responsible business practices and sustainability.

How do I deliver this?

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in its way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests. 
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: is about providing guests with what they need and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing, and understanding people.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area. 

Making travel inspiring. It’s what we do. Let’s Go Further Together.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

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