Executive Housekeeper

Ramada Encore Muscat is now seeking a Executive Housekeeper to join our team

Job Summary

This position is responsible for providing leadership and direction for all housekeeping and laundry activities of the hotel; ensuring the highest level of cleanliness for both the guest rooms and public areas; and maintaining guest satisfaction.

Education & Experience

MINIMUM EDUCATION:

• High School Diploma or GED required

MINIMUM EXPERIENCE:

• Prefer at least one (1) year of related housekeeping experience and previous supervisory/management experience

Physical Requirements

• Must be physically and visually able to utilize the computer and other necessary office equipment
• Capable of working in a faced paced environment and in stressful situations
• Must be able to walk and stand for long periods of time
• Must be able to periodically kneel, reach, crawl, and twist torso as needed to accomplish required tasks
• Must be able to respond to multiple task interruptions in order to provide service to internal and external customers
• Must adhere to the company dress code

General Requirements

• Must be able to comprehend and speak the English language
• Must have good organizational and time management skills
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
• Must have sound judgment and discretional skills and work with little or no supervision
• Must be able to consistently work under pressure and simultaneously prioritize multiple projects
• Must possess and acute attention to detail
• Must have the ability to train others

Fundamental Requirements

• Supervise the operations of housekeeping and laundry areas to ensure the achievement of productivity and quality service standards
• Inspect guest rooms, public areas, & heart of the house for cleanliness to La Quinta standards
• Train, motivate, coach, counsel, & discipline according to La Quinta standards
• Maintain a regularly scheduled cleaning program as detailed in the Housekeeping Calendar
• Prepare weekly schedule for the housekeeping department based on the business forecast.
• Follow La Quinta labor guidelines and maintain MPR within standard
• Maintain supply and linen inventories
• Balance and clear room status nightly; compare the P.M. housekeeping report with the hotel PMS and resolve any discrepancies
• Report room repairs or unsafe conditions to Manager and Maintenance
• Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner
• Report and track lost and found articles
• Actively participate in hotel’s Manager On Duty program
• Follow company policies and procedures (i.e., OSHA, BBP regulations and other state and local regulations)
• Apply all safety and security policies consistently
• Participate in the hiring and evaluation process
• Be able to work a flexible schedule
• Perform other duties as assigned by supervisor or management
• Obtain any locally required certifications

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