F & B Supervisor

Summary

We are looking for a dynamic, outgoing, and enthusiastic – F&B Supervisor with a strong background and experience in food and beverage, must have strong understanding of high-quality customer service and guest satisfaction join our energetic, enthusiastic, and passionate team.

General Responsibility

1. Oversee all front and back of the house restaurant operations.
2. Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally.
3. Train new employees and provide ongoing training for all staff. Prepare weekly schedule for the department with approval from the superior, monitor Staff attendance, leave etc.
4. Always present a clean and tidy appearance in accordance with the hotel’s grooming standards.
5. Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
6. Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
7. Maintain quality control for all food and beverage.
8. Be reliable and ensure you and all team members are at work on time.
9. Project future needs for goods, fruits, beverage stationary, cleaning product order accordingly.
10. Oversee heath code compliance and sanitation standards.
11. Carry out all professionally reasonable instructions given by your superior.
12. Monitoring inventory for CCG and all equipment required for outlets.
13. Conducting regular inspection of despence bar/ lounge bar to determine whether proper standards of hygiene.
14. Monitoring the restaurant cash flow and settling outstanding bills.
15. Checking in on dining guests to enquire about food and service quality.
16. Resolving guests complaints in professional manner.
17. Generate weekly, monthly and annual reports.
18. Attend quarterly P&L meeting.
19. Seek ways to cut waste and decrease operational costs.

PHYSICAL EFFORT:-

This position requires minimal stooping , lifting and substantial walking. All employees must maintain an neat, clean and well-groomed appearance.

WORK CONTACTS:- Daily contact with restaurant manager or F&B manager etc.

WORKING CONDITION:- Must be able to work in a high volume fast paced environment.

Technical Expertise Restaurant Supervisor

1. Effectively manage the restaurant in the absence of the Restaurant Manager/ Assistant Restaurant Manager.
2. Ensure service style, table top and overall presentation of the product in accordance with the hotel’s image.
3. Responsible in making floor assignment during the shift.
4. Responsible in keeping the operation running smoothly.
5. Find the guest feedback, and take necessary action if something is not match with the standard.
6. Reviewing customers surveys to develop and implement way to improve customer service.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2-3 years work experience hotel operations.
• Ideal applicant should have strong organizational skills, ability to work with flexible work schedule, be a team player and a dynamic leader
• Must have open availability, able to work any shift, weekends and holidays.

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