Hyatt
Summary
- Ensure guests receive excellent service and satisfaction throughout their dining experience, anticipating needs and providing personalized attention
- Supervise and guide waiters during service to maintain hotel standards and smooth workflow
- Manage table assignments, reservations, and seating arrangements efficiently to optimize guest flow
- Check accuracy of orders taken, confirm special requests, and coordinate timely delivery to guests
- Promote menu items, specials, and beverages through effective upselling techniques and suggest pairings
- Communicate with kitchen and bar teams to ensure smooth order execution and resolve delays quickly
- Handle minor guest complaints professionally and escalate major issues to the Team Leader promptly
- Train and mentor waiters on service etiquette, menu knowledge, and hotel policies for consistent quality
- Inspect table setups, cutlery, glassware, and cleanliness before and during service to uphold standards
- Assist with billing, payment processing, and provide feedback to the Team Leader on staff performance and operational improvements
Qualifications
- Diploma or degree in Hotel Management or Hospitality or equivalent qualification
- Minimum 1-2 year of experience in food and beverage service, preferably in a 5-star hotel environment
- Strong knowledge of fine dining service standards, menu items, wines, and beverages
- Excellent communication and interpersonal skills with ability to handle guest interactions professionally
- Ability to supervise and train junior staff, with good leadership and problem-solving skills
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