Global Business Performance Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Global Account Business Performance Manager – JLL Work Dynamics

Job Summary

As a Business Performance Manager at JLL Work Dynamics, you will drive data-driven decision-making while providing strategic business management support across the Global Account operations. You will analyze performance metrics, identify trends, and provide actionable insights to optimize our Project Development services. This role requires oversight across all business areas while working closely with leadership, operational teams, and clients to improve efficiency, enhance satisfaction, and drive business growth.

Key Responsibilities

Performance Analysis & Business Intelligence

• Collect, analyze, and interpret complex data sets related to project development and account performance
• Develop and maintain dashboards, reports, and key performance indicators (KPIs) to track operational efficiency
• Identify trends, patterns, and anomalies in performance data to generate actionable insights for leadership
• Support the development of predictive models to forecast future performance and resource needs
• Conduct regular performance reviews and benchmarking against industry standards

Strategic Business Management

• Provide oversight across relevant business areas, identifying opportunities to streamline strategic and operational practices
• Lead PMO for operational initiatives that improve efficiencies, engagement and collaboration
• Support implementation of business plans across the account
• Participate in business planning and review processes
• Share best practices and identify opportunities for continuous improvement
• Execute special projects as directed by or on behalf of the Global Account Director
• Attend leadership meetings to identify actions and opportunities for streamlining

Client Engagement

• Manage business leader’s client engagement strategy and activities
• Review executive sponsor client objectives and feedback to provide insights
• Maintain oversight of client feedback and support development of action plans
• Collaborate with Sales Directors to support prospective client engagement
• Assist in preparation of client-facing reports and presentations on performance metrics

People Engagement

• Partner with HR to support and promote people-related initiatives
• Drive people survey follow-up actions and communication
• Ensure input and promotion of employee recognition programs
• Support talent reviews and succession planning processes
• Promote career mobility within JLL

Leadership Support & Coordination

• Work closely with Executive Assistants to ensure meeting preparation and follow-up
• Review upcoming meetings to ensure business leaders have necessary information, agendas and objectives
• Determine priorities and identify opportunities to simplify
• Support cross-functional collaboration to implement data-driven improvements

Marketing & Communications

• Collaborate with internal communications director on internal/external communications plans
• Support leadership input into presentations, reports, and communication materials
• Promote “One JLL” storytelling by identifying, capturing, and sharing success stories

Qualifications

• Bachelor’s degree in Business Analytics, Statistics, Economics, or related field
• 7-10 years of experience in performance analysis and/or business management, preferably in real estate
• Strong analytical skills with proficiency in data visualization tools (Tableau, Power BI) and statistical analysis software
• Advanced Excel/Sharepoint skills and experience with database management systems
• Knowledge of project development lifecycle
• Excellent problem-solving skills and attention to detail
• Strong communication and presentation skills, able to present complex data clearly
• Experience with predictive modeling techniques is a plus
• Demonstrated ability to work across multiple teams and functions

Location:

On-site –Riyadh, SAU

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Read Full Description