Guest Relations Supervisor / Guest Relations Officer (Arabic Speaker)

Shangri-La Group – Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon Shangri-La, Island Shangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

We are looking for a Guest Relations Supervisor / Guest Relations Officer (Arabic Speaker) based at Island Shangri-La, Hong Kong!

As a Guest Relations Supervisor / Guest Relations Officer (Arabic Speaker), we rely on you to:

• Understand guest preference and provide personalized guest experience
• Meet & Greet all VIP guests and bid farewell, and provide a smooth and seamless guest journey
• Handle guests’ inquiries and collect feedback from guests
• Ensure all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures
• Be responsible Guest Relations operation and workflow to maximize guests’ satisfaction

We are looking for someone who has:

• Higher Diploma in Hospitality Management or equivalent
• Minimum 3 years of experience in Front Office / Guest Relations in an international class Hotel
• Leadership skills and self-motivated
• Able to work independently and under pressure
• Excellent command of spoken English, Cantonese and Putonghua would be an advantage
• Native Arabic speaking is a must
• Candidates with less experience would be considered as Guest Relations Officer (Arabic Speaker)

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.

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