Hostess (Arabic)

The Hostess (Arabic) is the first point of contact for guests entering the hotel’s Arabic restaurant or food outlet. This role ensures a warm, welcoming, and culturally respectful greeting and seating experience for guests, reflecting Arabic hospitality traditions. The Hostess will manage reservations, coordinate seating arrangements, and assist with guest inquiries in Arabic and other languages as needed.

YOUR DAY-TO-DAY:

• Greet guests warmly upon arrival with Arabic hospitality etiquette and offer assistance in seating them promptly.
• Manage reservations, guest waiting lists, and table assignments efficiently.
• Maintain clear communication with restaurant staff to coordinate smooth seating and service flow.
• Provide guests with menus, explain daily specials or promotions, and answer basic questions about the menu in Arabic.
• Handle guest inquiries, requests, and concerns professionally and escalate issues to management when necessary.
• Ensure the reception and waiting areas are clean, organized, and welcoming.
• Assist in coordinating guest arrivals for special events, private dining, or large groups.
• Maintain accurate records of reservations and guest preferences.
• Collaborate with the service and kitchen teams to enhance guest satisfaction.
• Uphold grooming, uniform, and appearance standards in line with hotel policies.
• Promote a positive, respectful, and culturally sensitive atmosphere reflecting Arabic traditions.

WHAT WE NEED FROM YOU:

• Fluent in Arabic and good command of English (additional languages are a plus).
• Previous experience as a hostess, front desk staff, or in guest services, preferably in a hospitality or food & beverage setting.
• Excellent communication and interpersonal skills.
• Warm, friendly, and professional demeanor with a strong customer service orientation.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Knowledge of Arabic dining customs and hospitality culture is highly desirable.
• Basic computer skills for handling reservations and communication.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we’re on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels

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