Summary

To be committed and dedicate time, effort and attention to offering a room product, which in quality, presentation and cleanliness reflect the vision and brand personality of the hotel and to supervise and coordinate all business activities in Housekeeping.

Leadership

1. Build teamwork and enhance the team’s commitment to their work and the hotel.
2. Delegate appropriate responsibility to others based on their ability whilst ensuring they have sufficient authority and resources.
3. Communicate the vision and brand personality to the team and ensure it is integrated in the department’s business practices.
4. Actively and successfully train people for current assignments and future growth.
5. Set and communicate high performance standards.
6. Recognize outstanding individual performance in the department and deal with substandard performance fairly, immediately and constructively.
7. Ensure all employees under your supervision are scheduled in accordance with business needs.

Budgeting and Finance

1. Prepare the annual business plan for the department.
2. Monitor the department’s budget and proactively implement corrective action where necessary.
3. Control cost whilst ensuring guests get value for money.

Communication

1. Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
2. Conduct regular briefing, concise, well-prepared departmental meetings and ensure follow-up.

Other

1. Adjust to changes in job requirements and the hotel’s operational strategies to meet business needs.
2. Maintain an efficient and effective administrative system
3. Continue professional development by self-directed learning and participation in company sponsored training programs.
4. Keep abreast of developments affecting your field of expertise.

Technical Expertise

1. To ensure the upkeep and cleanliness of the whole Hotel including Public Area, Villas, Guestrooms, Back of the House areas including Employee Lockers, etc
2. To assign responsibilities to subordinates, implementing multi-tasking principles and to check their performance periodically.
3. To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to the Executive Housekeeper.
4. Work closely with Engineering to implement an effective preventative maintenance system
5. Control consumption and maintain a cost-effective inventory of guest supplies, chemicals and amenities.
6. Ensure all linen and uniforms are well maintained.
7. Ensure all HK staff work in accordance with health and safety regulations.
8. Plan and implement regular General Cleaning programs.
9. Implement an effective energy conservation program within the departments and areas under your supervision in coordination with Engineering.
10. Identify and plan FF&E and OE for replacement in the areas under your supervision.
11. Coordinate daily room and public areas cleaning priorities.
12. Conduct daily room checks.
13. Ensure a strict room key control system is implemented.
14. To fully support the Departmental Training Function in the Department assigned and undertake any reasonable tasks and secondary duties as assigned by the Executive Housekeeper.

Qualifications

• Bachelor s degree in Hospitality Management or related field preferred.
• Minimum 3 years of experience as a Housekeeping Manager or similar role in a luxury hotel.
• Strong leadership and team-building skills.
• Excellent organizational and time management abilities.
• Knowledge of health and safety standards and experience in maintaining quality control.
• Exceptional attention to detail.
• Strong communication and interpersonal skills.

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