IT Manager

We are seeking a skilled and proactive Information Technology (IT) Manager to oversee all IT systems and infrastructure within the hotel. The IT Manager will be responsible for managing and maintaining the hotel’s hardware, software, networks, and data security, ensuring seamless technology operations that support guest services, hotel operations, and staff productivity.

YOUR DAY-TO-DAY:

• Oversee the daily operation of the hotel’s IT systems, including property management systems (PMS), point of sale (POS), internet access, telecommunication systems, security systems, and office applications.
• Ensure all hotel technology systems are operating efficiently and securely with minimal downtime.
• Manage IT projects, including new system implementations, upgrades, and integrations.
• Provide technical support and troubleshooting assistance to all hotel departments.
• Monitor network performance and maintain firewalls, VPNs, backups, and disaster recovery systems.
• Maintain data privacy and security in compliance with local regulations and hotel policies.
• Liaise with corporate IT, vendors, and contractors to ensure effective service delivery.
• Train staff on IT policies, procedures, and new systems as needed.
• Keep up to date with emerging technologies and assess potential benefits for the hotel.
• Ensure compliance with brand technology standards and support audits.
• Manage the IT budget and control costs related to IT purchases and services.

WHAT WE NEED FROM YOU:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum 3–5 years of experience in IT support or systems administration, preferably in a hotel or hospitality environment.
• Strong knowledge of hotel systems such as PMS (e.g., Opera, OnQ, Protel), POS, VoIP, and CCTV.
• Experience managing networks, servers, and IT infrastructure.
• Proficient in Windows and Mac OS, Microsoft 365, and cloud-based solutions.
• Excellent problem-solving, organizational, and communication skills.
• Ability to work flexible hours, including weekends or on-call shifts as needed.
• IT certifications (e.g., CompTIA, Microsoft, Cisco, ITIL) are a plus.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Who we are

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we’re on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

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