IT Officer

Rentokil Boecker® IT Officer is held accountable for the below job responsibilities:

• Designing, implementing and providing oversight for an IT security architecture infrastructure and

strategy to meet Rentokil Boecker®’s regional information and data security requirements

• Responding to alerts and taking action to ensure availability of network services and associated

infrastructure

• Monitoring Network services (LAN/WAN) and liaising with network service providers to manage

and resolve WAN incidents and issues

• Providing an escalation point for support teams for operational issues
• Managing incidents using the company’s ITSM Framework and platform (ServiceNow)
• Regulating systems maintenance tasks (configuration, patching, policy compliance)
• Performing operational procedures including software & hardware configuration, installation and

maintenance

• Maintaining documentation for system configuration changes
• Configuring deploy and supporting Cisco, Aerohive, WAN technologies and a variety of other

network devices.

• Ensuring that there are no unauthorized assets such as unlicensed copies of software.
• Assessing proactively potential items of risk and opportunities of vulnerability in the company.
• Implementing security policies, standards, guidelines and procedures to maintain the security of

networks and systems.

• Coordinating with service owners to develop improvement plans and ensuring compliance.
• Ensuring authorized access through periodic audits, reporting results with recommended

remediation.

• Developing security awareness by providing orientation, educational programs and ongoing

communication.

Requirements

▪ Bachelor’s degree in computer science or information technology, or equivalent degree.

▪ 3-5 years of experience in information technologies and systems analysis.

▪ Excellent analytical problem-solving abilities.

▪ Good awareness of network switching, routing, security and load balancing.

▪ Excellent attention to details.

▪ Strong Teamwork spirit.

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