Medical Director

The core function of Hospital Medical Director is to ensure and enhance patient safety, quality of care and patient experience in the designated facilities. The post – holder will provide leadership to ensure effective systems are in place to monitor and improve clinical performance of the healthcare team. The post-holder will bridge the gap between Facility Medical Staff, Facility and Cluster Clinical Leadership. He / she will take on an active role with organizational accreditations and certifications.

• Take on a Leadership role within the Facility and ensure patient safety and quality of care is upheld to the highest standards.
• Contribute to the development and implementation of NMC Vision, Strategy and Business Objectives as a senior clinical leader.
• Have responsibilities related to strategy, which can impact facility’s short-term and long-term vision.
• Medical Director can be responsible for developing and monitoring the clinical strategic objectives and contributing to the strategic objectives.
• Ensure compliance with Federal and local (Emirate) laws and regulations.
• Encourage collaboration and engagement among internal staff and stakeholders including NMC Group-level Leadership, Regulatory Bodies etc.
• Support Governance Committees including but not be limited to morbidity and mortality, quality & patient safety, medical complaints, sentinel and adverse events reporting, infection control, accreditation, clinical privileging, and pharmacovigilance.
• Serve as primary advisor to the Facility Operations, case management and clinical management regarding health, quality, and safety issues.
• Assure policy and procedures are in place to optimize clinical efficiency and effectiveness.
• Ensure the ethical medical practice is always maintained and where necessary take action when compromised.
• Build a culture of respect, trust and professionalism among Medical Staff which is represented by fairness, integrity, and non-discrimination.
• Oversee several areas related to human resources of Clinical Staff. These include:
  • Hiring and privileging Medical Staff
  • Training of Medical Staff and healthcare providers,
  • Evaluating employee performance
  • Appointment ad-hoc panel for reviews / investigations.
• Provide clinical direction to Medical Staff including Community-Based Doctors.
• Facilitating communication among clinicians and Regulatory bodies.
• Be available to staff to discuss clinical cases or internal matters for service improvement.
• Support medical education and training, scientific and research activities.
• Facilitate and analyze (internal and external) audit / inspection results and direct improvement plans to ensure standards (Regulatory, Accreditation, NMC) for patient care are met.
• Ensure the management and timely reporting of sentinel events to the appropriate Bodies.
• Develop, implement and monitor preventative measures to reduce medical and clinical complaints.
• Participate / Lead as a responsible member of the Facility’s clinical management team and other work / quality / safety related Committees.
• Initiate, guide & participate in the hospital’s continuous quality improvement activities.
• Have a wide range of financial and budgeting responsibilities to take sure a facility’s finances facilitate patient care strategy effectiveness.
• Interacting with patients who may be dissatisfied with their care/ Regulatory complaints.
• Report to the competent authority for any issues that are a threat to patient safety or the public.
• Ensure confidentiality and comply with data protection norms.
• Provides leadership, vision, and direction in developing new medical service delivery areas for the facility; directs, monitors and evaluates programs, revising and adapting as necessary and/or appropriate; assists in formulation and/or revision of medical program/clinical services policies and protocols.
• The duties are not exhaustive, and reasonable modifications can be made from time to time to meet the needs of the service.
• Any additional responsibilities may be assigned by the Regional Medical Director.

Education

• Basic Medical Degree (MBBS or equivalent) from a recognized medical school.
• Postgraduate medical qualification such as:
• Board Certification (e.g., American Board, CCT, FRCP, Arab Board)
• Fellowship/Master’s degree in a medical specialty relevant to women’s and/or pediatric care is preferred.

Experience

• Minimum of 10 years clinical experience post-qualification.
• At least 3–5 years of experience in a leadership/administrative role, such as Head of Department, Clinical Director, or Medical Director.

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