Onboarding Officer (Russian & Chinese)

Company Description

WHO ARE WE?

We believe in the power of risk-driven investing to help individuals achieve a better life. Our mission is to unlock this potential for the emerging global generation.

We provide individuals in fast-developing economies with the guidance, tools, and market access they need to trade and invest confidently. Our goal is to empower clients to become their own wealth managers, enabling them to create investment strategies and make decisions effortlessly, on their own terms, and in their own way.

Our journey began with the early days of online Forex trading. As a pioneer of the MetaTrader platform, Alpari rapidly expanded in emerging markets and was joined by our sister brand, FXTM, in 2011. Today, we continue to grow our portfolio of brands, serving over two million clients across 150 countries from regulated centers on four continents.

Exinity is a dynamic and diverse company with offices across Europe, Asia, and Africa. We are committed to fostering talent and providing our people with the “Freedom to Succeed.” Join us to develop your skills, take on early responsibilities, and build a rewarding career in a fast-growing, innovative company.

Job Description

We are seeking a detail-oriented and proactive Onboarding Officer who is fluent in Russian and Chinese to manage and oversee the full client onboarding lifecycle. The successful candidate will ensure accurate document processing, client screening, and account approval within CRM systems, while maintaining compliance with KYC and AML standards. This role requires strong analytical skills, attention to detail, and the ability to collaborate effectively across departments and external partners.

Key Responsibilities

• Process and verify client onboarding documentation, ensuring accuracy, authenticity, and compliance with internal policies and regulatory requirements.
• Manage the full client onboarding journey, ensuring all required KYC documents are collected, reviewed, and approved.
• Conduct client screening and perform background checks to prevent fraudulent, abusive, or illicit registrations.
• Monitor OCR systems and automated tools (robots) to identify unusual patterns or suspicious activity.
• Oversee the complete onboarding lifecycle and escalate issues or challenges to senior staff when required.
• Handle internal and external client inquiries related to the onboarding process via email and internal systems.
• Review and validate supporting documentation submitted by clients.
• Coordinate with outsourced service providers to ensure a smooth and efficient onboarding process.
• Communicate and collaborate with internal departments to ensure accurate and timely transfer of information.
• Identify and report any suspicious or unusual client activity to the relevant departments.
• Detect discrepancies or errors in client account verification and take appropriate corrective action.
• Maintain accurate records and documentation of all onboarding activities.

Qualifications

Technical Skills

• Advanced PC user
• Proficiency in Microsoft Office tools
• Experience working with CRM systems and client screening tools (e.g., WC1, eSpear)
• Strong analytical and data analysis skills

Core Competencies

• High attention to detail
• Problem identification and problem-solving abilities
• Strong communication skills
• Relationship building and stakeholder management
• Collaboration and teamwork
• Customer and client-focused mindset
• Empathy and emotional intelligence
• Goal-oriented and self-motivated
• Strong focus, prioritization, and time-management skills
• Commitment to continuous learning and professional development

Language Requirements

• Fluency in Russian and Chinese (spoken and written) is mandatory
• Proficiency in English is an advantage

Additional Information

BENEFITS & PERKS

We believe in fairly compensating all our people by providing them with a world-class health insurance plan and a range of both core benefits and flex benefits for individual preferences. You will receive: Discretionary performance related bonus

• Personalized Flex-Benefits
• A focus on your wellbeing, including talks and access to self-development tools.
• Medical insurance for employees.
• Comprehensive leave package of 40 days inclusive of Public Holidays

Exinity is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

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