Operations Manager

We are seeking a highly motivated and experienced Operations Manager to oversee the daily operations of our hotel. This role is critical in ensuring a seamless guest experience by managing front office, housekeeping, food and beverage, maintenance, and other operational departments. The ideal candidate is a hands-on leader with a strong background in hospitality, exceptional communication skills, and a passion for delivering excellent service.

YOUR DAY-TO-DAY:

• Oversee day-to-day hotel operations, ensuring smooth coordination across all departments.
• Monitor and improve guest satisfaction metrics, handling guest complaints and feedback proactively.
• Ensure all operational standards, processes, and policies are implemented and consistently followed.
• Work closely with department heads to manage staff scheduling, training, and performance evaluations.
• Collaborate with the General Manager to develop and implement strategies for revenue growth and cost control.
• Ensure compliance with health, safety, and security regulations and maintain a safe working environment.
• Conduct regular property inspections and implement action plans to address maintenance and cleanliness issues.
• Monitor inventory levels and assist in purchasing, budgeting, and forecasting needs.
• Support marketing and event initiatives that drive occupancy and brand visibility.
• Lead by example and foster a positive, team-oriented work culture.

WHAT WE NEED FROM YOU:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).
• 3–5+ years of proven experience in hotel operations management or a similar leadership role.
• Strong understanding of hospitality operations including front office, housekeeping, F&B, and maintenance.
• Exceptional leadership, organizational, and communication skills.
• Ability to analyse data, prepare reports, and make sound business decisions.
• Proficient in hotel management software (e.g., Opera, PMS, POS systems).
• Flexibility to work various shifts, including weekends and holidays as needed.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Who we are

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we’re on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

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