Reservation Agent

Job Description

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Responsibilities:

• Follows the personal hygiene, freshness, well-groomed and always maintain cleanliness specially using deodorant and mouthwash at the beginning and during the duty.
• Acts promptly and professionally on guest needs.
• Displays good teamwork towards his colleagues
• Maintains the Maximum Operating Standards and the Rosewood Standards.
• To sell our guest rooms the highest possible occupancy at the maximum achievable rate.
• To promote all hotel restaurants to assist in achievement of the revenue goals set by the hotel management.
• To up sell to every guest at every sales opportunity the products of Rosewood hotel
• Ensure that personal product knowledge is maintained to the highest level so that the guest receives a professional, competent, and consistent service
• Cooperates with all departments in the hotel for room reservations
• To assist the revenue team in achieving their set revenue and customer service goals as set by the revenue manager
• Abides to the daily tasks list and ensures the timely implementation of each action; this list will be set and agreed upon with the Reservation Manager or his assistant in his absence.
• Handles the individual guest reservation in a professional manner and obtains all required guest profile details. As per the SOP (Standard Operating Procedure)
• Handles all reservations for rooms, in a professional manner and at all times seeks opportunities to up sell to those guests
• Assist the revenue secretary in confirming ALL reservations if required
• Handles group reservations in accordance SOP guidelines
• Books the limousine service and ensure the availability as required
• Cancels all nonguaranteed bookings by 3 pm one day before arrival during high season and informs the front office.
• Records the daily statistics as per departmental policy
• Rechecks the next day’s arrivals with the reservation papers in order to update all guest requirements.
• Coordinates with the accounting department regarding credit letters and 3rd parties and strictly adheres to the hotel policies.
• Briefs the Reservation Manager or his deputy on special bookings received during his shift.
• Be fully aware of all the hotel promotions and sell to the best of your trained ability.
• Develops positive relationships with all regular guests
• Ensures that all reservations are completed and booked as per the departmental policies,
• Coordinates effectively and timely with all other departments
• Carries out other duties that may from time to time be assigned to him by his superiors

About Us

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Rosewood Jeddah is situated in the heart of Jeddah’s Corniche in the fashionable northern corner of the city within easy reach of key business, diplomatic and designer shopping districts. The hotel itself is a distinctive modern building situated along the shores of the Red Sea with memorable views from the hotel’s guestrooms and luxury facilities, making it a popular destination for a Saudi Arabia vacation. The hotel’s name is inspired by the traditional culture and architecture of the city of Jeddah. The city’s history dates back more than two thousand years. As a major port on the Red Sea, Jeddah has been a destination on many adventurers’ voyages and journeys. Unesco described the oldest areas of Jeddah as a unique example of the historic urban architecture of the Mediterranean and the Arabian Peninsula. At Rosewood Jeddah the very best of modern design and technology is combined with the heritage, culture and traditions of the kingdom. The hotel appeals to both business and leisure travelers offering elegance and unparalleled personal service. One of the finest hotels in Jeddah and Saudi Arabia, Rosewood Jeddah was the first hotel in Jeddah to offer 24-hour butler service for all rooms. The hotel’s 127 rooms and suites are thoughtfully furnished and many offer stunning views of the Red Sea.

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