Service Coordinator

About the job

With JBT Marel’s continued growth, we’re looking for a Service Coordinator to join the Service Support Team. This role will be located in Dubai

Scope and Authority

The Service Coordinator [Division] is responsible to support the regional Service Manager to provide best in class customer service from the point of initial contact until successful fulfillment of the customer’s request. The SC should support the regional SM to proactively drive sales of service solutions and spare parts. It is the regional CSC that is facing the customer and the SC is supporting.

The SC is supporting with knowledge for special requests, helping the regional SM developing service quotations and/or orders and managing customer requests.

The SC has good understanding of JBT Marel aftermarket service activities. The SC has good knowledge of the service process and systems used related to managing service requests, quotations, and orders to be able to support the regional SM and handle special requests.

The SC responsibilities include supporting the service team with admin tasks and customer for all service activities. The SC also support the regional CSC as back-up when needed.

The SC work closely together with, Service Area Manager, Customer Care Manager, Field Service Engineers and Technical Support Engineers in the division to ensure an aligned approach to the customer, proactively driving customer satisfaction and best in class service operation.

Main Tasks

• The SC supporting the SM in planning of execution of service activities, drive and follow up execution and feeds back to the relevant function, suggestions for improvements. The SC also push for new opportunities. and support in managing escalations in a fast and efficient way when required.
• Support regional SM in processing customer requests for service jobs.
• Support SM in renewal of service contracts and other service commercial offerings
• Preparing commercial offerings preventive maintenance schedules (PMS), overhauls together with Technical Support and Service Manager
• Support regional SM in preparing and planning service events
• Support travel arrangements and preparation for work execution for the service team
• Follow up on executed events where they have been involved, including going through service reports with the support of technical support
• Support in communication for regional resolving escalated commercial service questions and issues (green flow) with coordination with Service Manager.
• Will get Training on how to handle service requests, quotations and orders as well as execution follow up, including processes, tools, division specific items etc.
• Support knowledge transfer from division to region, including division specific information on service solution, service contracts etc.
• Back-up to support regional SM (thus need to have good understanding of service processes and systems used locally)
• Support regional SM in handover process from Sales to Service and from Service to Customer
• Familiar with Sales Force is a plus
• Being flexible to support on weekends if needed
• Flexible to travel not more than 25%

About JBT Marel

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being the leading partner in solutions for a sustainable food industry. At its core, our vision emphasizes partnership, inspiring JBT Marel to deliver exceptional, end-to-end service that fosters customer trust.

• Our values show who we are at our best. As we Serve with integrity – Create with collaboration – Grow with excellence – Advance with innovation
• We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.
• We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.
• We encourage development ensuring new experiences and challenges at JBT Marel to feed your growth!
• Benefits: Salary will be dependent on candidate location and profile i.e. country of residence – details relating to the amount of holiday including bank holidays, healthcare benefits, pension will be shared directly with applicants.

Interested? If this sounds like the right opportunity for you, please do not hesitate to click on “Apply” and include your resume!

???? Questions? Contact: Katrina Nana Maniga – [email protected]

???? Learn more at: marel.com

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Connect with Talent Acquisition Specialist: Katrina Nana Maniga | LinkedIn

JBT Marel is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.

Join us. Shape the future. Start at JBT Marel. Join us — and be the driving force behind smarter, leaner food production.

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