Accor
Company Description
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
- Receive each guest call in a professional and friendly manner.
- Maintain effective communication with all related department to ensure smooth service delivery.
- Handle every query in a polite and courteous manner and exceed guest expectations.
- Ensure guests are greeted by name upon calling as per Rixos Standards.
- Maintain an up to date knowledge of the hotel and local services.
- Maintain an awareness of guest profile through the fidelio guest profile system.
- Complete management’s long distance call vouchers and record them on the traffic sheet.
- Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
- Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
- Take messages for guests and management as per the required standard
- Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person.
- Be aware at all times of the whereabouts of the managers and where to contact them.
- Monitor the logs of long distance calls, faxes and messages.
- Co-ordinate communication within the hotel in the event of an emergency.
- Be fully aware of the Rixelence for the day
- Proper grooming at all times
- Attend training classes as per schedule
- Show fullest cooperation and respect within the team and other departments
- Is aware of the daily activities and has product knowledge of all the hotel facilities
Qualifications
University Degree in any field. Minimum 1 year in a similar role.
Additional Information
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