Telephone Operator

Shangri-La Dubai

The award-winning Shangri-La Dubai offers luxurious accommodations, exceptional dining, and gracious hospitality in the heart of one of the world’s most dynamic cities.

The hotel’s 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.

As a Telephone Operator, we rely on you to:

• Provide a warm, helpful and informative service over the phone
• Contribute to creating an excellent experience to all guests
• Handle all guest requests in a professional and timely manner
• Always take the opportunity to exceed guest expectations
• Update guests’ needs and request into the guest profile

We are looking for someone who:

• Has proven work experience as a Telephone Operator, or similar role in a luxury hotel or a 5* hotel environment
• Is proficient in Microsoft Office Suite and fully understands call center operations
• Communicates with fluency in English (and local language)
• Is detail-focused and guest-oriented
• Enjoys problem solving with a can-do attitude
• Has strong interpersonal skills, solid written and verbal communication skills
• Takes pride in being a hotelier and enjoys interacting with people

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