Hourly Rate: $12.55
Start Date: As Soon As Possible
Location: John W. Lindsay YMCA, 5640 Sackville Street, Halifax, Nova Scotia
Are you focused on the big picture? Do you have a customer service focus, that strives to provide the best service to each client? Are you community minded, and enjoy assisting with inquiries?
The YMCA of Greater Halifax/Dartmouth is looking for a dynamic team player to join our community as Membership and Sales Service Staff for the John W. Lindsay YMCA!
Our Story
Since 1853 the YMCA of Greater Halifax/Dartmouth has been connecting Nova Scotians to build healthy communities. As a non-profit charity we provide vital services, including Health, Employment, Childcare/Camps, Immigrant Services, and youth Development.
The John W. Lindsay YMCA is a 70,000 sf. Health, fitness, and aquatic facility projecting to serve between 6500-8000 members annually. Facility amenities include: 12,000 sf. of conditioning space, 4 exercise studios, indoor walking track, natatorium consisting of a 6 lane-25 m pool, hydrotherapy & teaching pool with a moveable floor, community meeting room, and a child & family centre.
The Opportunity
As Membership & Sales Service Staff you play an integral role in ensuring programming excellence through provision of a positive, inclusive, and meaningful Y experience that enhances participant achievement of a healthy lifestyle and healthy communities. Reporting to the Membership Manager, this role is integral to ensure the first point of contact is positive and welcoming for visitors, clients, and program participants.
Specifically you will:
Provide introductions and information to members on comprehensive programming options in supporting the achievements of individual wellness goals and community engagement.
Provide front-line support to new and existing members, including membership applications and requests for financial assistance, program registration, member orientations, as well as facility tours and rentals
Provide sales services as well as assisting our membership team with our targeted membership goals
Ensure delivery of Serving All Members (SAM) standards in day to day interactions with visitors and/or members to the Centre. Respond to incoming calls, emails, and requests for information from current and potential members. Resolve member concerns/support issue resolution in a timely and meaningful fashion
Ensure file maintenance of all members, and being in compliance with all safety requirements, industry standards, staff certification and Child Protection processes in support of provision of safe environment for all participants, visitors, staff, and volunteers
Foster a collaborative, inclusive atmosphere in internal/external dealings and communications in support of program delivery
We Offer
In joining the YMCA you will become part of a dedicated network of individuals with great passion for providing a holistic support to the communities in which we serve. In addition, you will receive:
Access to discounted childcare/program rates
Strong work-life balance programs such as individual and family membership options
You Bring
As Membership & Sales Service Staff, you bring:
1-2 years’ experience in Customer Service, Hospitality, Member Relations and/or Sales
Strong customer service/sales skills, with demonstrated ability to build relationships and establish rapport with clients
Experience using Class System and multi-line phone system an asset
Experience generating internal and external leads
Bilingual in French, Arabic, etc. is an asset
Excellent verbal, written communication, and presentation skills
Self-motivated, with strong attention to detail
Experience in fundraising or non-profit sector is an asset
Strong organizational and time management skills
Intermediate proficiency in Microsoft Office Suite
Successful candidates are required to provide a current and satisfactory Criminal Record Check/Vulnerable Sector Check, Child Abuse Registry Check, and valid First Aid and CPR training. Employees are required to attend YMCA Child Protection Training.
Apply Today
We will be accepting applications for this position until February 19th. 2021 at 4:30pm. We look forward to hearing your story!
The YMCA of Greater Halifax/Dartmouth is an equal opportunity employer that values the diversity of people and communities and is committed to excellence and inclusion in our Association. We are committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation. Applicants are encouraged to self-identify.
Apply Now
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