At Planned Parenthood we believe that diversity in identity and perspective enriches our agency and allows us to better serve our clients. We are committed to workforce diversity and aspire to reflect the communities we serve. To that end, we strongly encourage people of color, LGBTQ identifying individuals, people with disabilities and other underrepresented groups to apply. In support of Planned Parenthood of Central and Western New York (PPCWNY)’s mission, the Crisis Advocate provides crisis intervention, short-term counseling, advocacy and referral services in Monroe County. Their secondary focus will be the supervision and coordination of the RESTORE Volunteer program in Monroe, Genesee, Livingston, Orleans and Wyoming Counties.
Essential Functions
Crisis Intervention and Advocacy
Provides crisis intervention and short-term counseling to primary and secondary victims of sexual assault and domestic violence in person and/or by telephone
Provides personal and criminal justice advocacy and accompaniment for victims and significant others during hospital/health center procedures, police and/or court proceedings, family court proceedings, student conduct hearings, K-12 schools and colleges, and correctional facilities
Provides referral information and support to clients, other professionals and appropriate community agencies
Volunteer Coordination
Jointly works with the Volunteer Program Manager to source, screen and select potential RESTORE volunteers
Participates with the RESTORE regional staff to plan, present and evaluate annual training programs for new RESTORE volunteers; schedules and/or assists with continuing education programs for existing volunteers and attend debriefings/in-service meetings
Develops and maintains scheduling for volunteer hotline coverage, which ensures crisis intervention services is available 24/7
Provides on-going feedback to volunteers regarding performance and write annual performance review
Collaborates with Volunteer Programs Manager on annual volunteer recognition events
Program Development and Delivery
Involves professionals from organizations such as criminal justice, law enforcement, medicine, victim advocacy, education and human services to make certain there will be consistent collaboration between organizations, thus ensuring an effective and sensitive community response to the victims of sexual assault and domestic violence
Works with the regional RESTORE team to write regular revisions/updates to all county specific training materials (hospital evidence protocols, volunteer training curricula and manuals, community resources and professional referral lists)
Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs in areas such as race, gender, ethnicity, creed, sexual orientation and others
Other Accountability Activities
Participates in community events (i.e., health fairs, school and college presentations, community organizations, etc.) as needed
Ensures proper documentation is written for client records, annual and donor reports according to assigned dates
Is aware of annual goals and objectives of the organization and participate in their attainment by focusing on the education and counseling needs of our clients and patients
Develops and presents in-service programs to other PPCWNY staff, as needed
Participates in affiliate initiatives
Works collaboratively with Supervisor to obtain and review monthly, quarterly and yearly data from RESTORE programs and prepare for submission to RESTORE donors
Signs up for On Call shifts at a minimum of two shifts per month including one weeknight and one weekend 24-hour shift on rotating basis with all staff, including holidays
Performs other duties as assigned by Supervisor
. Requirements: Qualifications
Bachelor’s degree in human services, social work, health education or a related field; or an equivalent combination of education and experience
Minimum two years of experience in human services/crisis counseling field
Must be very organized, have the ability to work with changing priorities and simultaneously handle multiple priorities
Collaborative and interpersonal skills are essential to perform effectively in various team environments
Ability to develop and maintain positive relationships with individuals, families and staff at all levels is critical
Knowledge of community-based organizations is a plus
Well-developed advocacy skills and a commitment to being victim-focused while working with collaborative disciplines is essential
Superior communication skills (verbal and written) is essential
Must be able to work a flexible schedule including some evenings and weekends, holidays, provide 24-hour coverage and travel within the region
Must have reliable transportation and a valid NYS driver’s license not in jeopardy of being revoked
Planned Parenthood seeks candidates who have proficiency in one of the following languages, including but not limited to: Spanish, Nepali, Arabic, and Swahili
A commitment to Planned Parenthood of Central and Western NY (PPCWNY)’s mission, vision and values along with a commitment to providing services to a diverse range of clients and to the goals of PPCWNY is essential
Work ScheduleThis is a full-time position; regular schedule will be 40 hours per week. Some evening and weekend duties, as well as on call responsibilities.CompensationPer the collective bargaining unit, this position starts at $17.32/hour
We offer a generous benefits package including health insurance, paid time off, and a retirement plan with company match.Planned Parenthood serves a diverse client population and is committed to workforce diversity.Equal Opportunity Employer.
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