Is responsible for facilitating service interventions in first language to support the transition of refugee families with young children in their adaptation to Canadian society.
Reports to:
Manager – Settlement
Responsibilities:
Conducts a needs assessment on each client. Assists clients’ and their families to set goals/priorities and develop an action plan(s) which may include: one-to-on and/or family personalized support, settlement information, and practical assistance in and supported access to services. Provides ongoing monitoring of action plan(s).
Assist in the settlement process based on assessed needs through referral to community connections such as: Canadian culture/basis norms of conduct; public services; community resources including legal, school, medical care and social service systems; how to access services and the responsibilities of immigrants and refugees as beneficiaries of these services and systems. Arranges for the provision of interpretation services as required. May also be referred to Settlement Workers and Case Management programs as required.
Enters client information and service interventions into centralized database as client service occurs. Provides narrative into reports as required.
Performs service bridging by serving as a resource to clients and staff of external agencies regarding cultural interpretation on issues, client needs and related projects and services.
As directed, may participate in approved sectoral and community networks. In first language, may develop resource materials and write news articles on settlement topics.
Performs other related duties as assigned.
Qualifications:
Diploma in Social Sciences, counselling or a related discipline acceptable to the employer supplemented by a minimum of one (1) to (2) years of experience in a client-oriented position, preferable in an immigrant settlement services related field OR an equivalent combination of education, training and experience acceptable to the employer. Fluency in Arabic, Tigrinya, or Somali language required.
Skills and Abilities:
Ability to communicate effectively in both written and oral English at all levels of the organization.
Demonstrated ability to deal effectively and courteously with clientele, staff and the public from differing cultural and linguistic backgrounds.
Demonstrated ability to manage time and resources effectively.
Current knowledge of legislation, services and information affecting immigrants and refugees including issues facing newcomers.
Proficiency in Microsoft Office Suite.
Ability to set and maintain boundaries with clients and manage self-care.
Possession of and the ability to maintain a clear provincial criminal record check.
Ability to carry out the duties of the position.
Applications must include “2021-Settlement-13” in the subject line and can be sent to: [email protected]
Closing Date: By 4 pm, Friday, July 23, 2021
Salary Range: $23.32 – $24.75 per hour
Applicants must be eligible to work in Canada. We thank all applicants; however, only those shortlisted will be contacted for an interview.
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