Multicultural Services Coordinator (Bilingual)

• 2110181

Job Research

Primary Location TN-Nashville-One Magnolia Circle

Organization Vanderbilt Kennedy Center 104218

Shift First Shift

Job Summary:
Assists in planning, coordinating and executing programs with some guidance.

Department/Unit Summary:
The mission of the Vanderbilt Kennedy Center (VKC) for Research on Human Development is to improve the lives of people with intellectual and developmental disabilities and their families through research, service, training, dissemination, and educational advocacy. For more information, please visit https://vkc.vumc.org/vkc/.

Position Shift:
Days

View how Vanderbilt Health employees celebrate the difference they make every day:

Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

VUMC Recent Accomplishments

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

• US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children’s Hospital at Vanderbilt named as one of the Best Children’s Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.
• Healthcare’s Most Wired: Among the nation’s 100 “most-wired” hospitals and health systems for its efforts in innovative medical technology.
• Becker’s Hospital Review: named as one of the “100 Great Hospitals in America”, in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
• The Leapfrog Group: One of only 10 children’s hospitals in the to be named at Leapfrog Top Hospital.
• American Association for the Advancement of Science: The School of Medicine has 112 elected fellows
• Magnet Recognition Program: Received our third consecutive Magnet designations.
• National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement
• Human Rights Campaign Healthcare Equality Index: 6th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.

Additional Key Elements/ Responsibilities:
Provide information & assistance to individuals from all nationalities seeking resources via phone & e-mail. This includes: assessing, clarifying & determining needs of each caller; based on needs identified, provide caller with community resources, agency services & disability info as needed; problem solve & think creatively as resources are limited; write up assessment summary & plan for each caller in Call Sheet records.

Assist with updating & maintaining Pathfinder website: research disability topics & new community services as needed; assist website/database coordinator with database management; post disability-related activities to Pathfinder’s website calendar; provide resource materials & links to online training modules in Spanish.

Educational Parent Trainings: assist in coordinating trainings for Spanish-speaking parents of children with disabilities; work collaboratively with TRIAD & other programs to promote the inclusion of culturally diverse families in training opportunities.

Community Engagement & Training: participate in community events/resource fairs to network, identify clients and/or services and/or disseminate information; provide training presentations at various local, regional and statewide meetings/conferences; manage Tennessee Disability Pathfinder en espanol Facebook page; assist with marketing activities through the use of TV, radio & printed media to promote Multicultural Program around the state.

Work collaboratively with staff in the immediate office & other Vanderbilt Kennedy Center programs: link families to VKC clinics & serve as liaison to the community; assist with liaison connections to the community for families evaluated in other Vanderbilt specialty clinics; assist with translating materials as needed.

TECHNICAL CAPABILITIES:
PROGRAM MANAGEMENT (NOVICE): Planning, organizing, and managing resources to bring about the successful completion of specific program goals and objectives.

PEER LEADERSHIP (NOVICE): The ability to show leadership and influence people of equal rank in an effort to accomplish team goals.

FINANCIAL PROCESSES (NOVICE): Ability to monitor costs, expenses and revenue as well as the ability to manage those costs and expenses in relation to budgeted amounts.

QUALITY MANAGEMENT (NOVICE): Developing a systematic process of checking to see whether a process or service is meeting specific requirements.

NETWORKING (NOVICE): Build relationships through industry contacts, professional organizations and individuals.

PROCESS IMPROVEMENT (NOVICE): Identifies, analyzes and improves upon existing business processes for optimization and to meet standards of quality.

CORE ACCOUNTABILITIES:
Organizational Impact: Delivers job responsibilities that impact own job area/team with some guidance.

Problem Solving/ Complexity of work: Uses existing procedures, research and analysis to solve standard job related problems that may require some judgement.

Breadth of Knowledge: Requires subject matter knowledge within a professional area to meet job requirements.

Team Interaction: Individually contributes to project/ work teams.

CORE CAPABILITIES:
SUPPORTING COLLEAGUES:
Develops Self and Others: Continuously improves own skills by identifying development opportunities.

Builds and Maintains Relationships: Seeks to understand colleagues’ priorities, working styles and develops relationships across areas.

Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.

DELIVERING EXCELLENT SERVICES:
Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.

Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns to supervisors in a timely manner.

Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.

ENSURING HIGH QUALITY:
Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.

Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.

Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.

MANAGING RESOURCES EFFECTIVELY:
Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.

Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.

Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.

FOSTERING INNOVATION:
Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.

Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.

Adapts to Change: Embraces change by keeping an open mind to changing plans and incorporates

Position Qualifications:
Bachelor’s Degree (or equivalent experience) and < 1 year relevant experience

Bilingual in English and Spanish, Arabic, or Kurdish/Farsi

Licensure, Certification, and/or Registration (LCR):
Physical Requirements/Strengths needed & Physical Demands:
Sedentary category requiring exertion up to 10 lbs. of force occasionally and uses negligible amounts of force to move objects. Sedentary work involves sitting most of the time.

Movement

Occasional: Standing: Remaining on one’s feet without moving.

Occasional: Walking: Moving about on foot.

Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another

Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.

Occasional: Push/Pull: Exerting force to move objects away from or toward.

Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.

Frequent: Sitting: Remaining in seated position

Frequent: Reaching below shoulders: Extending arms in any direction below shoulders.

Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.

Frequent: Bimanual Dexterity: Requiring the use of both hands.

Sensory

Continuous: Communication: Expressing or exchanging written/verbal/electronic information.

Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information

Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.

Continuous: Smell: Ability to detect and identify odors.

Environmental Conditions

Occasional: Chemicals and Gasses: Medications, cleaning chemicals, oxygen, other medical gases used in work area.