Concurrent Disorder Case Manager

Job Title: Concurrent Disorder Case Manager

Languages: Arabic, Mandarin or Punjabi

Status: Temporary, Full Time (with a strong opportunity for an extension).

Hours: 35 hours per week

Schedule: Monday – Friday

Wage: $33.83 – $41.32/hour

Grid: 14P

Start Date: ASAP

End Date: March 31, 2022

Date Posted: June 29, 2021

Closing Date: Open until filled.

The Opportunity:
Working within our Health Promotion Department, and as part of an integrated service delivery team, the Concurrent Disorder Case Manager will provide support to youth and adults presenting with both diagnosed and undiagnosed concurrent substance use and mental health disorders.

Key Responsibilities:
Provides trauma-informed, harm reduction and integrated support services to a caseload of clients experiencing concurrent disorders;

Establishes a working and supportive relationship with clients and their support networks;

Assess clients’ mental, physical and emotional functional capacity and needs and investigates client’s present resources;

Supports assessment of clients and provides case management and support transitions to primary care and other community based providers as needed;

Devises a service plan with the client, establishes goals to meet determined needs, while providing direct services (counselling, groups, accompaniments, etc.);

Advocates, liaises, and coordinates service access with multiple community partners to support integrated service delivery;

Advocates for client rights as necessary and supports self-advocacy;

Supports and assists family members with issues related to the client’s concurrent disorder as appropriate;

Provides skill teaching, responsive client centered approaches, and support to clients to assist in goal achievement;

Consults clients about their symptomology, medication, and activities of daily living to contribute towards individuals’ ability to function and thrive on a day to day basis and within the community;

Provides crisis support response, as well as crisis prevention planning;

Provides community outreach services in health care settings, shelters, ERs, etc.;

Facilitates psychoeducation groups for clients and families;

Facilitates workshops and training with service providers to support concurrent disorder knowledge and skill acquisition;

Participates in community networking and advisory committees as appropriate;

Provides referrals and connections for clients to support long-term recovery and resiliency.

Mandatory Qualifications:
Bachelor’s degree in an Allied Health Discipline (Counselling Psychology, Psychiatric Nursing, Social Work, etc.) from a recognized program;

A minimum of 2-years of recent relevant experience working with dually diagnosed/undiagnosed clients or a similar population, or an equivalent combination of education, training and experience, acquired either through paid or volunteer work, or through lived and/or living experience;

Fluency in one of the contract languages (Arabic, Mandarin or Punjabi).

Qualified candidates will also posses:
Excellent communication and interpersonal skills; excited to learn, share and contribute towards the department’s practice enhancement;

Has personal lived and/or living experience with mental health and/or substance use disorders or a willingness to actively and respectfully learn from those with lived and/or living experience;

Demonstrated ability to work collaboratively and independently;

Strong computer skills, including Microsoft suite (Outlook, Word, Excel, and Teams);

Class 5 BC Driver’s License and access to a vehicle.

A criminal record check is required as a part of this process.

To apply, please upload your resume and cover letter as separate attachments. Please note that only Word or PDF formats can be accepted. As part of the application process, you will be prompted to complete a short questionnaire. Please ensure all questions are answered. This position is not available for sponsorship, only candidates legally entitled to work in Canada can be considered.

To view all opportunities at DIVERSEcity visit

Additional Information:
This position is based in our Surrey office and offers a blend of in-office and remote work. DIVERSEcity has implemented new safety procedures for in-office and in-person work, to view our safety plan, please visit Successful candidates will be provided with the training and equipment to safely carry out their duties, ensuring the best protection for our staff and clients.

DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at [email protected] Any personal information provided will be maintained in confidence.

About DIVERSEcity:
DIVERSEcity Community Resources Society is a registered charity devoted to helping newcomers. For 40 years we have focused on providing specialized services newcomers to find employment, learn English, find housing, deal with family challenges, work through mental health issues and access medical care. DIVERSEcity is a client-centred organization committed to quality and accountability. We value growth, respect, integrity and compassion. To learn more about DIVERSEcity visit us at

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.

To listen to a live presentation July 7th, 2021 at 1:00pm and learn more about the above opportunity please visit; to register. You will receive log-in coordinates after registration to easily join the scheduled meeting.

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