Supervisor: Associate Director of Programs
Team: Immigration and Refugee Program
Location:Harrisonburg, VA
Status: Non-Exempt Non-Bargaining
Language Requirement: Proficiency in English and Arabic is required. Kurdish also preferred.
Church World Service (CWS) is a not-for-profit organization working to eradicate hunger and poverty and to promote peace and justice around the world. CWS does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability or veteran status in employment or in the provision of services.
Primary Purpose:
This employee will provide orientation, ongoing core services and case management services to our clients in a timely, appropriate and effective manner ensuring their early employment and self-sufficiency. Proficiency in English and Arabic is required. Kurdish also preferred.
Essential Duties of the IRP Case Worker
CWS Harrisonburg staff will work remotely through 6/30/2021, but may be asked to provide in-person services when those services are considered life-saving and mission critical.
Strict Covid-19 safety protocols must be followed at all times including physical distancing, use of masks, frequent handwashing and sanitizing of surfaces.
Secures decent, safe, and sanitary housing and furnishes the apartment with food and donated furniture appropriately in preparation for arrival of new clients.
Meets new arrivals and arranges transportation to their new apartment, in compliance with office COVID-era policies.
Provides remote cultural and program orientation and information to newly arrived clients, including rights and responsibilities, federal and local services and immigrant services.
Provides on-going case management and services to clients according to the terms of the Cooperative Agreement and in compliance with office COVID-era policies.
Refers clients to the local Health Department for the initial Health screening.
Assists clients in obtaining Social Security cards and other necessary documentation.
Provides referrals to social service providers and government agencies in coordination with other staff.
Coordinate with other CWS Harrisonburg staff for medical referrals, English classes and school registration, social service providers and government agencies.
Coordinate transportation to client appointments to fulfill service requirements.
Ensures Comprehensive Resettlement and Employment Plan is created in consultation with staff.
Assist client with filing the AR-11 change of address form and provide counseling for adjustment of status.
Assist males between the ages of 18-24 to file for selective service.
Collaborate with employment staff to provide employment orientation, job counseling, job placement and training for job placement when needed.
Provides/arranges language interpretation as needed in the resettlement process.
Requests payments for direct client assistance & emergency assistance as needed.
Conducts home visits to clients as required, paying special attention to cases that include minors.
Documents all service delivery activities as case notes in the client’s case file.
Write 30 day reports for clients according to IRP, MG and RSS guidelines.
Maintains an orderly case file for each case and fulfills programmatic documentation requirements as agreed upon with the Coordinator.
Assists the Associate Director of Programs and Virginia Director in preparation of required reports.
Performs other related duties as requested.
Works evening/weekend hours on occasion as required, often on short notice
Qualifications:
Education: University degree in Human Services or a related field preferred.
Experience: The successful candidate must have a minimum of one year’s previous work experience in refugee or immigrant-related services, providing familiarity with U.S. refugee and/or immigration issues and terminology. A background in case management or human service delivery is desirable.
Competencies:
Able to communicate thoroughly and with self-confidence a broad range of information relating to program or department.
Communicate detailed and/or technical information clearly, in writing and orally.
Speak publicly with defined constituencies regarding specific assigned topics.
Anticipate constituent needs and interests and take proactive steps to respond to them.
Promote “transparency of information” by sharing relevant information with staff and other stakeholders.
Constituent Relationships:
Understand the history of relationships with stakeholders and their structures to support effective relationships in ongoing work activities.
Coordinate specific program activities with counterparts and include them in planning.
Find ways to work around issues of concern to stakeholders.
Job Knowledge:
Understand the mission and values of CWS and faith-based organizations and how they apply to their work and relationships with others.
Communicates an understanding of the faith-based nature of CWS’s work to stakeholders.
Knows a broad range of information regarding specific program or department and use that knowledge to perform effectively and independently.
Understand how to work multiculturally with sensitivity and integrity.
Able to use and willing to expand learning of applications or technology to perform job duties.
Maintain and improve the skills and knowledge needed to be effective in performing job responsibilities.
Follow CWSW policies and procedures in carrying out work activities.
Leadership:
Accept accountability for assigned activities and adapt work style to perform independently or within a team.
Model behaviors that are consonant with the mission and values of CWSW in work activities and relationships.
Recognize areas of weakness and seek assistance to improve performance.
Recognize strengths and weaknesses in others and share knowledge to develop their abilities.
Facilitate the use of skills and resources within CWS.
Contribute to defining CWS’s vision and strategic planning.
Problem Solving:
Recognize routine problems, gather data and work through them thoroughly and effectively.
Know whom to consult for assistance in solving non-routine problems.
Exercise creativity in resolving problems and trying new ways of doing things.
Know how and when to apply technical solutions to problems.
Determine the scope of problems, gather all necessary information, analyze impact on other areas and implement or recommend solutions.
Share results of problem solving experiences with others.
Remain flexible in responding to organizational priorities.
Program Planning and Management:
Contribute ideas to the development and implementation of program plans and budget.
Gather, analyze and make use of information and resources necessary to complete work.
Set and communicate deadlines and priorities.
Successfully balance multiple activities, in support of program or departmental goals.
Manage contacts with internal and external stakeholders to ensure flow of information and coordination of efforts.
Verify the accuracy and quality of own work.
Take initiative and complete independent work projects.
Identify the resources and assistance needed to complete work assignments and make sure they are on hand
Resource Building and Stewardship:
Recognize resource building potential in all interactions and be responsive and professional in providing information.
Use financial and material resources provided by CWSW to their best advantage, including business equipment and supplies.
Demonstrate concern for natural resources in carrying out work activities.
Make the most of own time and resources to maximize stewardship to CWSW.
Understand stewardship role in working within budget and monitoring finances
Respect one another and relationships with staff, supervisors and managers
Teamwork:
Contribute program expertise to the work performed by the team.
Promote effective interactions among team members and facilitate group discussion.
Participates in identifying and establishing work needs and time lines for completion.
Network with other teams to discuss activities.
Identify opportunities for skill development among team members and share knowledge and experience with them.
Negotiate issues that cause conflict within the team to support effective team functioning.
Prepare reports about team activities and progress in achieving results.
Other Skills: The successful candidate must be computer literate, with proficiency in MS Office and internet applications. A valid driver’s license is also required, along with the ability to move furniture and donations. The candidate will be expected to transport clients in their own vehicle (mileage will be reimbursed) and must have a reliable working car for this purpose. Proficiency in English, Arabic, required. Kurdish also preferred.
CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Paid Time Off
- Life Insurance and AD&D
- Long Term and Short Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts
- Commuter Benefits
Posting Number:
12182
Open Date:
06/11/2021
Position:
IRP Caseworker
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