At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job is responsible for first level problem determination, problem/incident recording, problem resolution and problem escalation for Ochsner supported products and services. Responsible for recording the details of reported IS service issues and service requests, and working to either restore service as quickly as possible, or alerting and/or escalating them to the appropriate specialist support groups. Responds to telephone calls, email and personnel requests for technical support and supports and maintains user account information including rights, security and systems groups.
Shift:
Monday – Friday: 3pm-12am
- On-call rotation every fifth week
Education
Required – High school diploma
Preferred – Associate’s degree
Work Experience
Required – 2 years IT experience or Associate’s degree
Knowledge Skills and Abilities (KSAs)
Must have computer skills and dexterity required for data entry and retrieval of patient information.
Must be proficient with Windows-style applications and keyboard.
Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Good technical troubleshooting skills
Excellent customer service skills
Job Duties
Provide first-level support for hardware, software or peripheral equipment
Training and quality improvement
Maintains help desk documentation, records and procedures
Provide outstanding customer service
Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Are you ready to make a difference? Apply Today!
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