Bluestem Health is a resource for the entire community for medical, dental and behavioral health services all under one roof. Our goal is to be a resource for all patients regardless of their ability to pay. We accept all major types of insurance and also offer a sliding fee discount program so that patients are able to afford treatment.
Job Description
Position Summary: The Medical Interpreter serves as part of the health care team, providing interpretation services to all non-English speaking patients to ensure understanding of clinic procedures and Provider treatment/services. The Medical Interpreter provides oral interpretation and written translation for patients and staff in the assigned language(s).
Essential Duties:
Schedule appointment for non-English speaking patients with the provider and the on-staff interpreter
Interpret medical and dental information for non-English speaking patients during clinic appointments
Provides interpretation in person and via telephone.
Place confirmation calls to non-English speaking patients
Place follow-up calls to non-English speaking patients, as directed by the Provider
Translate and update documents, as requested
Track number of patients that receive Interpreter services, as requested.
Abide by all guidelines listed on the National Council on Interpreting in Health Care (NCIHC) Interpreter Code of Ethics
Demonstrates a commitment to service excellence, by effectively collaborating with colleagues, prioritizing requests for service, and providing interpretation and translation services in a timely manner.
Answer phone calls in a prompt and professional manner, throughout the work day.
Responsible for checking voicemail frequently and returning phone calls in a prompt manner.
Responsible for checking and responding to all Email communications from Patients in a prompt manner.
Checks and completes all EHR (electronic health record) tasks, daily
Responsible for assisting at the front desk(s) with any walk-in patients, patients that may need paperwork completed, and any questions that may arise.
Other duties as assigned.
Qualifications
High School Diploma Required
Demonstrated fluency in assigned language(s); including speaking, reading, and writing required
Experience interpreting in the healthcare field preferred
Ability to maintain high level of confidentiality and adhere to all HIPAA guidelines
Excellent computer skills required
Experience with electronic health record preferred
Highly organized, attentive to detail, quality and accuracy
Self-starter and able to work with minimal supervision
High level of customer service skills
Ability to interrelate with wide variety of people
Additional Information
We offer competitive pay, paid holidays, full benefits and 401(K) match.
All your information will be kept confidential according to EEO guidelines.
Bluestem Health is an equal opportunity employer. There is no discrimination with regard to hiring, assignments, promotion or other conditions of staff employment because of race, creed, color, religion, veteran status, national origin, age, sex, marital status, sexual preference or a disability not pertinent to the assigned job.
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