At Planned Parenthood we believe that diversity in identity and perspective enriches our agency and allows us to better serve our clients. We are committed to workforce diversity and aspire to reflect the communities we serve. To that end, we strongly encourage people of color, LGBTQ identifying individuals, people with disabilities and other underrepresented groups to apply. In support of Planned Parenthood of Central and Western New York (PPCWNY)’s mission, the Patient Care Assistant will work with the health center staff in providing education and counseling for patients and support services in all health center functions to ensure patients receive professional services in a timely manner.
Essential Functions
Patient In-Take Process
Independently handles the intake process by determining the reason for visit and assisting the patient with the completion of forms, releases, etc.
Clearly and accurately records data in the Electronic Health Record including vital signs and medical/family/social history
Performs routine tests, including but not limited to: urine pregnancy tests, HIV tests, blood draws, urine specimen collection and urine dips, as ordered by the provider
Assists the Clinician, as requested, in the exam room by providing patient support, basic education about reproductive health care, birth control, STI’s, etc.
Handles all other support functions required for an organized, smooth running health center
Supports other members of the health center team by attending and participating in staff meetings; may assist with training of new staff or attending training workshops as required
Responsible for opening and closing exam rooms according to written procedures
Works on other projects as assigned by the Health Center Manager, Nurse or Director of Health Center Operations
Participates in the annual update of all reference materials used in the health center to ensure accuracy and consistency in accordance with PPFA Medical Standards and Guidelines
Participates in programs to ensure that cross training occurs leading to support of all health center programs/services
Accepts individual and joint responsibility for, participates in, and works to achieve productivity, customer service, and capacity goals as set by PPCWNY
Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs in areas such as race, gender, ethnicity, creed, sexual orientation and others
Patient Services Support
Prepares specimens for lab pick-up
Assists in preparation, set-up, breakdown, cleaning and storage of all patient service rooms, supplies, equipment, and documentation on a daily basis
Assists in surgical abortion service areas such as products of conception, recovery room, procedure room support, etc.
Provides comfort measures, counseling, birth control/STI information, and follow-up appointment scheduling as needed
Provides information on reproductive health issues and when needed, assists with patient referrals, phone calls, reports, and follow-up as directed within the protocol guidelines of PPCWNY
. Requirements: Qualifications
High school diploma or GED and a minimum of 1 to 2 years of experience in a healthcare position, or an equivalent combination of education and experience
Medical Assistant Training or CNA highly desired
Must have excellent communication skills (verbal and written)
Ability to work effectively and cooperatively with staff; ability to work in a fast-paced environment; able to juggle multiple priorities a must
Computer skills including basic Microsoft Office, email and use of Electronic Health Records strongly preferred
Must be able to work a flexible schedule with ability to travel to multiple sites as needed
Must have reliable transportation and a valid NYS driver’s license not in jeopardy of being revoked
Planned Parenthood seeks candidates who have experience delivering care and services to a racially and ethnically diverse service populations
Planned Parenthood seeks candidates who have proficiency in one of the following languages, including but not limited to: Spanish, Nepali, Arabic, and Swahili
A commitment to Planned Parenthood of Central and Western NY (PPCWNY)’s mission, vision and values along with a commitment to providing services to a diverse range of clients and to the goals of PPCWNY is essential
Work ScheduleThis position is full-time, must be able to work a flexible schedule Monday – Friday with rotating Saturdays.
CompensationPer the collective bargaining agreement, this position starts at $15.75/hour
We offer a generous benefits package including health insurance, paid time off, and a retirement plan with company match.Planned Parenthood serves a diverse client population and is committed to workforce diversity.Equal Opportunity Employer.
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