Can you provide a clean, safe, noise-free work space and high speed internet connection?
Computer and peripherals will be provided by CDS Global.
What We Do…
We Power. We Connect. We Simplify. CDS Global is the leading provider of end-to-end business process outsourcing. With more than 40 years of expertise, we support marquee brands across industries, including media, nonprofits, utilities and consumer products.
Powering elite operations worldwide, CDS Global makes businesses more efficient and cost-effective. We support more than 1,100 brands across the globe and reach one out of every two people in the United States alone, helping to connect clients with customers subscribers and donors by creating meaningful and seamless interactions using our data-driven solutions. From order management and payment processing to customer service and data analysis, we simplify and streamline business operations.
What You Will Do…
Customer Service Representatives receive inbound calls and provide exceptional customer service to consumers in the magazine and products industry. This includes responding to product and service inquiries, processing payments, updating accounts and up-selling customers from around the globe.
Skills You Need…
Technical Skills
Minimum typing requirements of 20-25 wpm
Simultaneously navigate multiple PC screens and systems
Communication Skills
Passionate about helping others
Speak in a pleasant tone, retain composure and gain confidence of the customer
Proficient ability to read, write and speak the English language
Problem Solving Skills
Identify and anticipate customer needs
Effectively prioritize work time to ensure productivity standards are achieved
Comfortable working under pressure
Customer Focus
Make customers feel valued and appreciated
Attitude to thrive in a fast paced, challenging, team-oriented culture
Customer Service background or experience working with people
Commitment
MANDATORY training:
June 28 – July 23, Monday – Friday, 2:00PM – 9PM
or
July 19 – August 13, Monday – Friday, 10:00AM – 5PM
A fixed 20-40 hour work schedule determined during the interview process. Minimum of 20 hours/week.
Work Schedule Options Include hours between:
Saturday 8m-6pm
Monday – Friday 10am-10pm
Salary…
Base wage = $12.50/hour
Why Work @ CDS Global…
Career building experience!
Tiered advancement levels for career growth!
Top-notch paid training!
A workplace that’s never boring!
Opportunity to make people smile every day!
Rewards and recognition that will ignite your career!
Amazing coworkers!
Benefits/PTO – Full Time Positions
Plus unlimited up-selling incentives!
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.
Diverse teams achieve better results by leveraging a broad set of ideas and perspectives. Our ability to harness the ideas, experiences and talents of CDS Global’s diverse and global workforce is integral to our continued success. We are committed to increasing diversity and strengthening our inclusive culture where all members of the CDS Global community can thrive.
EOE/AA Employer including Vets and Disabled
Pre-employment background check(s) conducted on qualified candidates.
Post-offer, pre-employment drug/health screening(s) required for some positions.
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at:
Phone: 515-246-6837
Email: [email protected]
If you want to view the EEO is the Law poster, please choose your language: English – Spanish – Arabic – Chinese
If you want to view the EEO is the Law Supplement poster, please choose your language: English – Spanish – Chinese
If you want to view the Pay Transparency Policy Statement, please click the link: English
Delivering superior business results and customer experiences for more than 45 years. CDS Global is a business process solutions provider that uses the power of data and technology to support client’s entire consumer life cycle. Clients can acquire new consumers, manage their consumer relationships and drive revenue – all in one place.
We manage 200 million consumers for more than 1,000 brands across the globe. Our clients range from single-title magazine publishers and local nonprofits to international media companies and multi-chapter charities.
As a Hearst-owned company, we benefit from the support, stability and vision that comes from their 130-year legacy. This support allows us to invest in technology and resources to support our clients.
When you accept a new job, you’re looking for more than a salary. At CDS Global, employee benefits are a significant part of your compensation package. The CDS Global compensation program is designed not only to attract and retain, but also to reward high-performing employees. Employees receive merit increases and may also receive a salary increase when promoted internally.
Health Insurance
Employee Savings Plan – 401(k)
Life Insurance
PTO
Food Trucks on-site
Wear jeans every day
Regular events that bring you and your coworkers together outside the office for fun, informal events
Free on-site fitness facility
Free parking
Discounts available through CDS Global and Hearst, our parent company
Degree Level : High School Graduate
Apply Now
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