Responsible for managing incoming and outgoing telephone calls, verifying and update all patient demographic data and managing dentist’s schedule. Dental experience required. Bilingual (Spanish/English) preferred.
Major Duties
Control and schedule patient appointments; check the appointment waiting list daily and contact patients as required; confirm patient appointments and check off patients’ name if they have been contacted; ensure the next day’s schedule is filled for the Providers and that patients arrive and are seated on time
Prepare charts and schedules for the following day for each operatory
Ensure that parents accompany minors for appointments
Confirm appointments
Remind a patient of pre-medication requirements if applicable
Verify with Dental Assistants that prosthetics cases have been sent to and returned from the labs if applicable prior to confirming appointment with patient
Review all patient records for signatures on health histories, consent forms and financial policy
Ensure that parent or legal guardian sign consent for minors
Maintain control of all patient payments and insurance statements; reinforce the financial policy of the office and ensure payments are current
Enter transactions and post payments at time of patient check-in and/or check-out
Make any notes on the patient?s chart or in computer that may help others to provide better service
Document patient grievance when necessary
Assist Dental Assistants with calls to patients after difficult treatment
Assist in directing patient recall system; send notices and telephone patients who have not been contacted; send broken appointment cards
Maintain office-filing system for patient records; pull charts when necessary and file completed tasks
Maintain Patient/Community bulletin boards
Ensure adequate supplies are always available
Maintain Specialty Referral forms
Manage voice-mail messages
Balance daily cash log and prepare deposit slip
Fax credit card settlement and deposit slip to Corporate office
Communicate unforeseen schedule changes to Providers
Ensure that the waiting room is comfortable and friendly at all time
Examine chart contents regularly and take responsibility for repairing any documentation which has been damaged
Contact patients regarding returned mail for accurate mailing address
Assists Office Manager when necessary performing other assigned duties
Shares maintenance duties when and where able
Logs-off computer at end of day
Fluency in Arabic and/or Spanish is a plus
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