Satellite Installer Maintainer – FSR

OCONUS ROLE – The primary responsibility of the Field Service Representative is providing support as a Satellite Installer and Maintainer. Field Technicians will ensure an operational and properly functioning satellite-based communications system for government and military users. Field Technicians will man a 24×7 help desk. Field technicians will be on-site support as an extension of the help desk and logistician at remote locations. In this role, we will rely on your out-of-the-box thinking and self-motivated personality to provide high quality support to our AISR customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Install and de-install one-way and two-way satellite-based communications systems at user locations, as needed

• Provide 24×7 Help Desk support in theater to end-users

• Assist satellite operators in maintaining an operational and properly function system

• Perform alignment of satellite dishes

• Travel to end-user locations for inventory, repair, troubleshooting, maintenance, training and upgrade of end-user satellite systems

• Maintain on-site spare parts inventory for the repair/upgrade on deployed systems

• Complete Trip Reports within 5 calendar days of site visits

• Assist the Lead in having user sign a DD1150 for provided equipment

• Input call log data in the Help Desk call log tracking system (currently TrackIt software)

• Perform test and evaluation for all satellite-based communication electronic equipment requiring repair- requires the use of multi-meters, oscilloscopes, spectrum analyzers and cable testers

• Evaluate system outages and provide detailed descriptions through a tiered level of support structure

• Install firmware/software updates and patches on equipment, as required

• Must have the ability to lift 75 pounds

• Develop and/or refine formal practices and procedures for the operational fielding and maintenance/tracking of DISA sponsored technologies

• All other duties as assigned.

EDUCATION, QUALIFICATIONS AND EXPERIENCE

• Must be a U.S. Citizen and possess a SECRET or interim SECRET clearance or higher, or have had access to SECRET clearance information or higher within the last 2 years.

• Must have or be able to obtain rapidly a valid U.S. Passport

Specific Experience

• Formal Training and expertise in two-way satellite-based communications (iDirect/DVB-RCS or similar),

o Must also be familiar with IP communications, video encoders/decoders, encryption COMSEC devices, computer hardware and Cisco routers and switches

• Two (2) years’ experience working in a tactical environment

• Minimum of 4 years of VSAT or similar satellite service experience.

• Assembly and alignment of satellite antenna dishes

• Use of spectrum analyzers, oscilloscopes, multi-meters, and cable testers

Must currently have or be able to obtain the following required certifications upon within 1 year from date of hire:

o Security +

o Net +

o A +

o Cisco Certified Network Associate (CCNA)

Education

• Associate’s Degree in IT systems or related science field (preferred), OR

• High School diploma OR

• GED

• Formal electronics training from: Technical School, or Class A or B military school in electronics or communications OR:

• Four (4) year electronics apprentice program with formal electronics training, to include: Installation Tasks, Soldering, Cable Dressing, Cable Tray, Conduit, and Making/Repairing Connectors.

Experience

• Four (4) years of practical experience, to include: electronics repair, maintenance and checkout.

• One (1) year practical experience in electronics installation

General Qualifications

• Working knowledge of industry best practices.

• Ability to deal sensitively with confidential material and information.

• Strong computer skills including proficiency in Excel, Word, Outlook and other Microsoft programs.

• Strong work ethic and team player.

• High degree of professionalism.

• Strong interpersonal (verbal and written) communication skills.

• Ability to effectively communicate with various levels of clients, management, employees, vendors, etc.

• Strong initiative with a willingness to offer suggestions, recommendations and ideas.

• Decision-making, problem-solving and analytical skills required.

• Must have strong organizational and multi-tasking skills, as well as the ability to effectively prioritize tasks.

Medical

• Any offer is contingent on the ability to pass a physical

• Must not have a condition which prevents the wear of Personal Protective Equipment (PPE) including: protective mask, ballistic helmet, body armor and chemical/biological protective garments

LANGUAGE SKILLS

Ability to read, write and speak English. Ability to speak effectively with Government customer, members of active Military.

REASONING ABILITY

Ability to gather facts and effectively analyze telecommunications and networking component interrelationships and evaluate systems, peripherals, applications, and services from an operational and sustainment perspective

Develop concepts and methods to test and troubleshoot equipment and network problems

WORK ENVIRONMENT

Work location is 100% OCONUS

Work will be performed in support of U.S forces deployed in an operational combat zone and/or support area and in austere conditions for extended periods of time.

May be required to travel to adjacent AOs in support of deployed forces

Work schedule is 7x12x365 (84 hour work week)

BENEFITS

Medical, Dental and Vision benefits available

401k

Generous Paid Time Off

Mission Solutions Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.